contact centre manager
6 months ago
- Education: College/CEGEP
- Experience: 1 year to less than 2 yearsTasks
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Leading/instructing groups
- Provide customer service
- Assign, co-ordinate and review projects and programsSupervision
- More than 20 peopleWork conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressurePersonal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
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Contact Centre Rep Ii
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Nanaimo, Canada TD Bank Full time**Contact Centre Rep II**: - 418118BR **Job Category - Primary** - Call Center **Work Location** - 4750 Rutherford Road, Unit 219 **Employment Type** - Regular **City** - Nanaimo **Time Type** - Full Time **Province/State** - British Columbia **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Under the...
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Contact Centre Manager
4 weeks ago
Nanaimo, Canada Avalon Community College Full timeEducation: - Expérience: - **Education**: - College/CEGEP - ** Tasks**: - Hire, train, direct and motivate staff - Market business services - Plan and control budget and expenditures - Plan and direct research - Direct and advise staff in the development and implementation of service quality assessment strategies - Plan, administer and control budgets...
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contact centre manager
4 weeks ago
Nanaimo, Canada Avalon Community College Full timeEducation: College/CEGEPTasksHire, train, direct and motivate staffMarket business servicesPlan and control budget and expendituresPlan and direct researchDirect and advise staff in the development and implementation of service quality assessment strategiesPlan, administer and control budgets for client projects, contracts, equipment and suppliesPlan,...
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Contact Centre Manager
6 months ago
Nanaimo, Canada Avalon College Limited oa Avalon Career College Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Assign, co-ordinate and review projects and programs - Hire, train, direct and motivate staff - Market business services - Plan and control budget and expenditures - Plan and direct research - Assist staff with administrative or technical problems - Develop action plans, provide...
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Daycare Centre Manager
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Assistant Manager, Relationship Centre
6 months ago
Nanaimo, Canada Coastal Community Credit Union Full time**Position Type**: Temporary **Duration**: Approximately 18 months **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an **Assistant Manager** to support our Relationship Centre (aka contact centre), located in Nanaimo...
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Assistant Manager, Relationship Centre
5 months ago
Nanaimo, Canada Coastal Community Credit Union Full time**Position Typ**e**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an **Assistant Manager** to support our Relationship Centre (aka contact centre), so if you're passionate about improving financial health...
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Infant Toddler Educator-centre Manager
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Nanaimo, Canada Inquiring Little Minds Full timeInquiring Little Minds/ Saltair Childcare Society Childcare Supervisor/management, Infant Toddler Educator Wage: $29.67 per hour plus WE. Full Time: 30 to 40 hrs/wk. Permanent - full-time position **About Inquiring Little Minds**: Inquiring Little Minds has been providing childcare services in British Columbia for the past 12 years, since 2011. We are...
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Infant Toddler Educator-Centre Manager
3 weeks ago
Nanaimo, Canada Inquiring Little Minds Full timeInquiring Little Minds/ Saltair Childcare SocietyChildcare Supervisor/management, Infant Toddler EducatorWage: $29.67 per hour plus WE.Full Time: 30 to 40 hrs/wk.Permanent – full-time positionAbout Inquiring Little Minds:Inquiring Little Minds has been providing childcare services in British Columbia for the past 12 years, since 2011. We are hoping to...
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Contact Centre Representative
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Infant Toddler Educator-Centre Manager
3 weeks ago
Nanaimo, Canada Inquiring Little Minds Full timep>Inquiring Little Minds/ Saltair Childcare SocietyChildcare Supervisor/management, Infant Toddler EducatorWage: $29.67 per hour plus WE.Full Time: 30 to 40 hrs/wk.Permanent – full-time positionAbout Inquiring Little Minds:Inquiring Little Minds has been providing childcare services in British Columbia for the past 12 years, since 2011. We are hoping to...
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Senior Operations Manager
4 weeks ago
Nanaimo, British Columbia, Canada Avalon Community College Full timeAbout the RoleAvalon Community College is seeking a highly skilled Senior Operations Manager to lead our contact centre team.Key ResponsibilitiesOversee the day-to-day activities of the contact centre, ensuring seamless operations and exceptional customer service.Develop and implement strategies to improve efficiency, productivity, and staff...
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Bookkeeper/office Manager
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Centre Attendant
6 months ago
Nanaimo, Canada Everclean Facility Services Full timeCentre Attendant The Centre Attendant is generally responsible for customer service to patrons and maintaining the cleanliness of facilities, building common areas and exterior areas, and responding to daily cleaning requirements and service requests based on end user traffic patterns through the building space. **Duties**: Daily - Sweep and pick around...
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Regional General Manager
6 months ago
Nanaimo, Canada First Truck Centre Full time**Position Overview** Velocity Truck Centres is Western Canada's first and longest standing DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres believes in fostering a better tomorrow through the power of Value, Speed and Trust by offering various sales, vehicle maintenance, necessary parts, and collision services to the...
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Nanaimo, British Columbia, Canada Inquiring Little Minds Full timeInquiring Little Minds is a reputable childcare service provider in British Columbia, committed to delivering high-quality care to families and children. We are seeking an experienced Childcare Centre Director and Infant Toddler Educator to join our team.About Inquiring Little MindsOur centres offer a warm and nurturing environment, prioritizing reliable,...
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Regional General Manager
7 months ago
Nanaimo, Canada First Truck Centre Full timePosition Overview Velocity Truck Centres is Western Canada's first and longest standing DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres believes in fostering a better tomorrow through the power of Value, Speed and Trust by offering various sales, vehicle maintenance, necessary parts, and collision services to the...
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Regional Business Operations Manager
3 weeks ago
Nanaimo, British Columbia, Canada First Truck Centre Full timeOverviewVelocity Truck Centres is a leading provider of sales, vehicle maintenance, parts, and collision services in Western Canada. Our commitment to excellence and customer satisfaction has earned us the distinction of being the longest-standing DTNA Elite support certified group of facilities in Canada.Compensation PackageThe Regional General Manager will...
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Global Service Operations Manager
4 weeks ago
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Project Manager Consultant
1 month ago
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