contact centre manager

6 months ago


Nanaimo, Canada Avalon College Limited oa Avalon Career College Full time
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 yearsTasks
  • Hire, train, direct and motivate staff
  • Market business services
  • Plan and control budget and expenditures
  • Plan and direct research
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • Plan, develop and organize the policies and procedures of establishments
  • Represent the company within various economic and social organizations
  • Leading/instructing groups
  • Provide customer service
  • Assign, co-ordinate and review projects and programsSupervision
  • More than 20 peopleWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Large caseload
  • Large workload
  • Tight deadlines
  • Work under pressurePersonal suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week

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