Contact Centre Manager

4 months ago

Nanaimo, Canada Avalon College Limited oa Avalon Career College Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:

- Assign, co-ordinate and review projects and programs
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Assist staff with administrative or technical problems
- Develop action plans, provide expertise in response to client needs, and support and advise project teams
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Plan, organize, direct, control and evaluate the operations of establishments that provide services to business
- Represent the company within various economic and social organizations
- Leading/instructing groups
- Provide customer service
**Supervision**:

- More than 20 people
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week

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