Global Service Operations Manager

4 weeks ago


Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full time
Contact Centre Manager Job

At Avalon College Limited o/a Avalon Career College, we are seeking an experienced Contact Centre Manager to lead our team in delivering exceptional customer service.

Key Responsibilities:
  • Hire, train, direct and motivate staff to achieve outstanding results.
  • Market business services and develop strategies to increase revenue.
  • Plan and control budget and expenditures to ensure efficient operations.
  • Direct and advise staff in the development and implementation of service quality assessment strategies.
  • Represent the company within various economic and social organizations.
  • Lead and instruct groups to achieve common goals.
  • Provide exceptional customer service and ensure customer satisfaction.
  • Assign, coordinate and review projects and programs to ensure successful outcomes.
Requirements:
  • More than 20 years of experience in a leadership role.
  • Excellent leadership and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong attention to detail and organizational skills.
  • Excellent communication and problem-solving skills.
Working Conditions:
  • Work in a dynamic and fast-paced contact centre environment.
  • Manage a large team and prioritize tasks to meet deadlines.
  • Work under pressure and maintain a high level of productivity.
Personal Qualities:
  • Accurate and reliable with a strong attention to detail.
  • Client-focused and able to work effectively in a team environment.
  • Dependable and efficient with excellent interpersonal skills.
  • Excellent oral and written communication skills.
  • Flexible and able to adapt to changing situations.
  • Initiative and able to work independently.
  • Judgement and ability to make informed decisions.
  • Organized and able to prioritize tasks effectively.
  • Reliable and able to maintain confidentiality.
  • Team player with a positive attitude.
Education and Experience:
  • 1 year to less than 2 years of experience in a leadership role.
  • Degree in a related field or equivalent experience.
  • Possession of a valid driver's license an asset.

Apply today to join our team and take your career to the next level



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