Contact Centre Rep Ii

5 months ago

Nanaimo, Canada TD Bank Full time

**Contact Centre Rep II**:

- 418118BR

**Job Category - Primary**
- Call Center

**Work Location**
- 4750 Rutherford Road, Unit 219

**Employment Type**
- Regular

**City**
- Nanaimo

**Time Type**
- Full Time

**Province/State**
- British Columbia

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- Under the direction of the Team Leader, the Contact Center Rep II is responsible for consistently providing customers with accurate information and solutions in a professional and courteous manner. The incumbent performs all duties according to the established Customer Service Policies & Procedures

**Job Details**
- As a Contact Center Rep II, you will:

- Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
- Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
- Always provide accurate and up to date information to all TD Auto Finance customers.
- Delay payments and facilitate due date and payment frequency changes for TD Auto Finance customers.
- Provide payouts and balances to customers and authorized third parties (i.e. dealers, banks, etc.).
- Update customer’s personal information on their files (i.e. address, place of employment, banking etc.).
- Facilitate the resolution of minor escalated calls.
- Promote the use of and send passwords for the Customer Web Interface to all customers.
- Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
- Contribute to the success of the business and Customer Service department through personal efforts to enhance your own knowledge and skills.

**Job Requirements**
- High School diploma, Undergraduate degree and/or 1+ years of relevant experience
- Strong verbal and written communication skills
- Strong computer skills (MS Office and internet)
- Able to work independently and within a team environment
- Call center experience is an asset
- Flexibility is required as this position is rotational, and you must be available to work during the department’s hours of operation: Monday to Friday from 7:00am to 7:00pm, and Saturday from 9:00am to 5:00pm.
- Training 7 am - 3 pm Monday - Friday for 4 weeks

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those

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