Assistant Manager, Relationship Centre

4 days ago

Nanaimo, Canada Coastal Community Credit Union Full time

**Position Typ**e**:Permanent

**Together, Let’s Do Great Things**

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an **Assistant Manager** to support our Relationship Centre (aka contact centre), so if you're passionate about improving financial health for our members; with proven experience in coaching, leadership while embracing our vision, values, purpose and practices, we'd like to hear from you

**What’s the role?**

As an** Assistant Manager**, you will provide leadership, coaching and support to develop the Relationship Centre Team to deliver exceptional member/client service through a variety of emerging multi-channels. You will be responsible for ensuring the smooth operation of the Relationship Centre through efficient and effective real time support for team members; as well as staying on top of day to day operations and reporting areas of efficiencies to the Relationship Centre Manager.

**What are we looking for?**
- Bachelor’s Degree or Diploma requiring 3-4 years of full-time study or have an equivalent combination of education and experience;
- 6-9 years of progressive financial experience;
- 3-4 years of progressive lending experience with lending limits;
- Advanced understanding of lending policies and procedures;
- Thorough understanding of credit union operations, principles, and values.

Ideally, you are a flexible, collaborative team player with:

- A comprehensive understanding of insured lending programs (i.e., CMHC/Genworth);
- Proven knowledge of personal and business lending, deposit policies, practices, procedures and general branch operations;
- A solid understanding of the competitive environment in the financial marketplace, and local communities within the region;
- Proven social networking skills and an ability to connect with individuals inside and outside the organization;
- Solid understanding of the Computer-Talk program;
- Previous call centre experience.

If you’re a proven leader with exceptional team building skills, you’ll be a great fit with us.

**What we offer you**:

- Competitive salary
- A comprehensive benefits package including MSP, dental, and extended healthcare
- Employer paid RRSP benefit
- Ongoing support for education and career development

**Who are we?**

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

- We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
- We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We offer a generous total rewards package and a great work/life balance because we want you to spend your career here. Many people do

We take pride in offering a comprehensive total rewards package and workplace culture that's second to none. This includes a substantial extended benefits package, an impressive 11.50% Employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more

The salary range for this role fits within this career band. Individual job salary range will vary within the career band, based on the skills and requirements of the job posting.

Full Time annual salary range based on 37.50 hour work week.

Specialist - Supervisor - $67,883.00 - $90,173.00

If this role resonates with your passion and skills, we would love to hear from you.

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