contact centre manager

3 weeks ago


Nanaimo, Canada Avalon Community College Full time

Education: College/CEGEP

Tasks
  1. Hire, train, direct and motivate staff
  2. Market business services
  3. Plan and control budget and expenditures
  4. Plan and direct research
  5. Direct and advise staff in the development and implementation of service quality assessment strategies
  6. Plan, administer and control budgets for client projects, contracts, equipment and supplies
  7. Plan, develop and organize the policies and procedures of establishments
  8. Represent the company within various economic and social organizations
  9. Leading/instructing groups
  10. Provide customer service
  11. Assign, co-ordinate and review projects and programs
Supervision

More than 20 people

Work conditions and physical capabilities
  1. Attention to detail
  2. Fast-paced environment
  3. Large caseload
  4. Large workload
  5. Tight deadlines
  6. Work under pressure
Personal suitability
  1. Accurate
  2. Client focus
  3. Dependability
  4. Efficient interpersonal skills
  5. Excellent oral communication
  6. Excellent written communication
  7. Flexibility
  8. Initiative
  9. Judgement
  10. Organized
  11. Reliability
  12. Team player
Experience

1 year to less than 2 years

Durée de l'emploi: Permanent

Langue de travail: Anglais

Heures de travail: 35 to 40 hours per week

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