help desk analyst
7 months ago
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: Bachelor's degree
- Experience: 1 year to less than 2 years
- or equivalent experienceWork site environment
- Education or trainingWork setting
- Computer hardware or software retailer/wholesaler
- Financial technology (FinTech)
- Startup company
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Consulting firm
- Private company, corporation or industry
- Private sector
- On-site customer serviceTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Answer inquiries from clients and other company personnel
- Install software and hardware and configure operating system software in preparation for testing
- Prepare reports, manuals and other documentation on the status, operation and maintenance of softwareComputer and technology knowledge
- Device drivers
- Servers
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Mac OS
- Salesforce
- MS Office
- MS Exchange
- Monitoring and tracking softwareSecurity and safety
- Bondable
- Basic security clearanceTransportation/travel information
- Willing to travel
- Willing to travel cross-border
- Travel expenses paid by employerWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- SittingPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- HonestyScreening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?Health benefits
- Dental plan
- Disability benefits
- Health care planFinancial benefits
- Registered Retirement Savings Plan (RRSP)Long term benefits
- Maternity and parental benefitsOther benefits
- Learning/training paid by employer
- On-site amenities
- Team building opportunities
- Parking available
-
Help Desk Analyst
7 months ago
Toronto, Canada Flexiti Financial Full timeSalary: **About Us** Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use...
-
IT Help Desk
6 months ago
Toronto, Canada Mennonite New Life Centre of Toronto Full time**Job Posting**:IT Help Desk **Hours**:35 hours per week **Duration**:8 weeks **Remuneration**:$16.55 per hour **About the Organization**: - The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language...
-
Customer Success Specialist
6 months ago
Greater Toronto Area, Canada Help Desk Technology Full time**Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...
-
Technical Analyst
6 months ago
Toronto, Canada SIS Consulting Full timeJob Description: As a Technical Analyst you will be placed in a hands-on environment with access to a wide variety of technical resources and will be required to perform both troubleshooting and configuration tasks. The Technical Analyst is responsible for being the primary point of contact for customers for all IT related support and questions. While the...
-
Help Desk Specialist
4 weeks ago
Toronto, Ontario, Canada Reliable AOC Inc. Full timeJob DescriptionWe are seeking a highly motivated Help Desk Specialist to join our team at Reliable AOC Inc. This is a permanent position with the possibility of shift or on-call work.About the RoleThe successful candidate will be responsible for providing technical support to users experiencing difficulties with computer systems, hardware, and software.You...
-
Help Desk Analyst
6 months ago
Toronto, Canada Pixel Pop Media Services LTD Full timeWork Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Bachelor's degree - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Education or training **Work setting**: - Computer hardware or software retailer/wholesaler - Financial technology (FinTech) - Startup company -...
-
Help Desk Technician
1 month ago
Toronto, Canada Total Meter Services Inc Full time**Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...
-
Help Desk Representative
6 months ago
Toronto, Canada Civic Village International Full timeCivic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives. **Position Overview**:We are seeking a highly motivated and customer-focused Help Desk...
-
Help Desk Support
6 months ago
Toronto, Canada Infotek Consulting Services Full timeFluent English/Spanish - Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. - Previous Help Desk or Contact Center...
-
Help Desk Support
6 months ago
Toronto, Canada Infotek Consulting Services Full timeMust Haves: **- Fluent English/French - Mandatory (no exceptions) -** - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. Nice to Have - Previous Help Desk or Contact Center...
-
Service Desk Analyst
6 months ago
Toronto, Canada CBI Health Full time**IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...
-
Help Desk Supervisor
2 months ago
Toronto, Ontario, Canada York Region District School Board Full timeJob SummaryThe successful candidate will be responsible for the overall functionality and direction of the Help Desk, ensuring all student and employee requests are dealt with in an efficient and effective manner. They will also support the Board of Governors portal and file sharing needs.Key ResponsibilitiesProvide technical hardware and software support...
-
Help Desk Associate
4 weeks ago
Toronto, Canada Mirvish Productions Full timePosition**:Help Desk Associate** Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto. This position reports to the Ticketing Operations &...
-
Help Desk Administrator
6 months ago
Toronto, Canada Crowe Soberman LLP Full timeAs a public accounting firm, Crowe Soberman LLP is committed to going beyond tax returns and financial statements. With a focus on relationships, we provide exceptional professional service and trusted advice designed to meet the special and on-going needs of our clients. Today, we are ranked as one of the premier chartered accounting firms in Canada. We...
-
New Help Desk
2 months ago
Toronto, Canada Daily Hive Full timeLocation: Toronto, ONPosted on: Oct 16 **Role**:New Help Desk **Department**: IT **Manager**:CTO **Start Date**: Immediately **Location**: Toronto ZoomerMedia is a dynamic and creative organization where employees have the opportunity to be a part of a truly innovative brand of media development and innovation. We are seeking someone who is passionate...
-
Help Desk Support
3 months ago
Toronto, Canada DECIEM Full time**WHAT ON EARTH IS DECIEM?** Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and...
-
Service Desk Analyst
6 months ago
Toronto, Canada Citco Full timeService Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...
-
Help Desk Analyst Level 2
2 months ago
Toronto, Canada Community Living Toronto Full time**OVERVIEW**: Community Living Toronto, one of the largest agencies of its kind in North America, is a dynamic, innovative organization committed to a vision of promoting a welcoming community. As a leader in the field, Community Living Toronto offers supports to over 6,000 individuals within an intellectual disability as well as support to their families,...
-
Bilingual Service Desk Analyst
6 months ago
Toronto, Canada CBI Health Full time**Bilingual IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...
-
Bilingual Service Desk Analyst
7 months ago
Toronto, Canada CBI Health Full time**Bilingual Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...