Bilingual Service Desk Analyst

5 months ago


Toronto, Canada CBI Health Full time

**Bilingual IT Service Desk Analyst**

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**

The Service Desk Analyst is responsible for maintaining the integrity of the company’s IT systems while providing user support services. This role contributes to the continual operation of our clinics and offices. This role provides day to day support to internal clients while working with other business units executing on projects to better the business.

**Take an inside look at what you’ll do each day**:

- Participate in Phone queue support
- Liaise with Team Lead/Manager to identify barriers to FCR
- Fulfill requests, respond to incidents, manage assets, inc. assigning/reassigning and decommissioning.

**Here’s what you’ll need to be successful**:

- 2-3 years IT Service Desk Experience
- Strong Technical or Governance and Compliance understanding
- Bachelor’s degree, College degree (or equivalent experience) in technology or related field preferred
- ITIL V4 Foundation
- Excellent verbal and written communications in both English and French, interpersonal skills and political acuity

**What CBI Health offers you**
- Continuous learning and skills development, including management opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.



  • Toronto, Canada CBI Health Full time

    **Bilingual Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...


  • Toronto, Canada CI Financial Full time

    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. JOB...


  • Toronto, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Technical Analyst

    1 week ago


    Toronto, Canada Hire Intellect Full time

    Job Title: Technical Analyst - Service DeskJob Type: Contract; Full-TimeLocation: Hybrid (Canada, Multiple Locations)About the Company:Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers,...


  • Toronto, Canada Cognizant Full time

    **French Bilingual Service Desk Analyst**: At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you...

  • Service Desk Analyst

    5 months ago


    Toronto, Canada AGF Management Limited Full time

    About the Team AGF’s Service Management team provides a strategic approach to the creation, delivery, support, and management of IT services to the firm. About the Role The Service Desk Analyst will support AGF’s enterprise Information Technology Service Management Program. Your Responsibilities- Act as AGF’s Service Desk lead and perform the...

  • Service Desk Analyst

    5 months ago


    Toronto, Canada Citco Full time

    Service Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...

  • Service Desk Analyst

    5 months ago


    Toronto, Canada CBI Health Full time

    **IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Service Desk Analyst

    5 months ago


    Toronto, Canada Stefanini, Inc Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: Promote 'customer first' approach with all interactions. - Identify,...


  • Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Service Desk Technician, Bilingual** **Location: Hybrid, Greater Toronto Area** **Division: Information Technology, Service Delivery & Productivity** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2...


  • Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Service Desk Technician, Bilingual** **Location: Remote** **Division: Information Technology, Service Delivery & Productivity** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing...

  • Technical Analyst

    6 days ago


    Toronto, Canada Hire Intellect Full time

    JobTitle: TechnicalAnalyst ServiceDeskJobType: Contract;FullTimeLocation:Hybrid (Canada MultipleLocations)AbouttheCompany:Ourclient is a Crown corporation providingspecialized and personalized financial services to farmingoperations. Our client offers financing insurance software learningprograms and other business services to producers agribusinessowners...

  • Service Desk Analyst

    6 months ago


    Toronto, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...

  • Service Desk Analyst

    5 months ago


    Toronto, Canada Stefanini Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: - Promote 'customer first' approach with all interactions. - Identify,...


  • Old Toronto, Canada ROSS Full time

    At ROSS, we help companies align their People Strategy with their business growth by providing remote or onsite HR and Recruitment solutions.Senior Business Analyst - Service Desk ExpertiseWe are seeking a Senior Business Analyst to set up large, enterprise level service desks internationally.The ideal candidate will have:Bachelor degree (or higher) in a...

  • Help Desk Analyst

    4 weeks ago


    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystJob Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond to user inquiries and provide...


  • Toronto, Ontario, Canada OnX Canada Full time

    Job Title: Service Desk Analyst IIJob Summary:This role is responsible for providing exceptional customer service and technical support for all business products supported out of the operations center. The successful candidate will be a catalyst for building the knowledge base and will act as a process escalation point for Analyst I resources.Key...

  • Service Desk Analyst

    6 months ago


    Toronto, Canada University Health Network Full time

    **Job Posting**: #924207** **Position**: Service Desk Analyst **Department**: Information Management **Status**: Permanent Full-Time **Site**: The Michener Institute **Salary**: $39,589 - $49,486 per annum **Hours**:35 hours per week The Michener Institute is Canada’s only post-secondary institution devoted exclusively to the applied health sciences...


  • Old Toronto, Canada ROSS Full time

    Our client is a boutique consulting firm of top-notch Financial Services technology professionals.They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise.Their hands-on approach combines the rigor of business-driven...


  • Toronto, ON-5140 Yonge St., Canada Cognizant Full time

    French Bilingual Service Desk Analyst At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. What...