Bilingual Service Desk Analyst

4 months ago

Toronto, Canada CBI Health Full time

**Bilingual IT Service Desk Analyst**

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**

The Service Desk Analyst is responsible for maintaining the integrity of the company’s IT systems while providing user support services. This role contributes to the continual operation of our clinics and offices. This role provides day to day support to internal clients while working with other business units executing on projects to better the business.

**Take an inside look at what you’ll do each day**:

- Participate in Phone queue support
- Liaise with Team Lead/Manager to identify barriers to FCR
- Fulfill requests, respond to incidents, manage assets, inc. assigning/reassigning and decommissioning.

**Here’s what you’ll need to be successful**:

- 2-3 years IT Service Desk Experience
- Strong Technical or Governance and Compliance understanding
- Bachelor’s degree, College degree (or equivalent experience) in technology or related field preferred
- ITIL V4 Foundation
- Excellent verbal and written communications in both English and French, interpersonal skills and political acuity

**What CBI Health offers you**
- Continuous learning and skills development, including management opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

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