Help Desk Analyst Level 2
2 months ago
**OVERVIEW**:
Community Living Toronto, one of the largest agencies of its kind in North America, is a dynamic, innovative organization committed to a vision of promoting a welcoming community. As a leader in the field, Community Living Toronto offers supports to over 6,000 individuals within an intellectual disability as well as support to their families, including residential and day support, assistance with employment, community support, early childhood services and respite.
**QUALIFICATIONS**:
Bachelor’s degree or College diploma related to Information Management, Statistics, Computer Science, Engineering or equivalent combination of education and training. Minimum 3 years of experience in IT support or a related, including providing support in a tiered environment for service escalation. Excellent customer service skills and ability to build relationships. Thorough knowledge of Microsoft Office 365 stack, Windows 10, Android OS, and Apple products and support. Experience using Service Now or similar ticketing programs. Experience with Unified Endpoint/MDM management system, Windows Server environment, Active Directory, and/or LDAP. VMware Workspace One experience considered an asset. Ability to process information with high levels of accuracy and detail. Written and verbal communication skills to respond to end-user inquiries and document service requests. Strong problem-solving and critical thinking skills; ability to troubleshoot to root cause.
Demonstrated organizational and time management skills; able to multi-task, handle multiple priorities, and meet established timelines.
**JOB SUMMARY**:
**RESPONSIBILITIES**:
- Provides support to Help Desk Analyst Level 1 and end users for a variety of technical issues, ensuring timely resolution of IT requests by prioritizing, monitoring, and handling tickets from open to close, following standard operating procedures to escalate service requests and incidents as appropriate, and documenting resolutions.
- Responds to escalated IT incidents and service requests; follows established procedures to provide an accurate description of the problem resolution.
- Troubleshoots difficult technical issues related to end user devices printers, computer peripheral devices and telecommunication devices.
- Resolves issues with the Windows operating system, Microsoft Office software and other software products. Hardware and Software Deployment and Training
- Completes new setups, including both software and hardware installations; assembles, disassembles, and/or moves equipment as required.
- Tests purchased or custom developed software thoroughly; provides feedback as requested. Asset Management
- Responsible for maintenance of overall inventory, including computer hardware, software, and peripherals such as printers, telephones and other office technology.
- Assists with routine and preventive maintenance tasks on servers and workstations.
**Job Types**: Full-time, Permanent
Pay: From $60,566.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
**Experience**:
- IT support: 3 years (required)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: Hybrid remote in Toronto, ON M5R 2S7
Application deadline: 2024-10-21
-
Help Desk Analyst
7 months ago
Toronto, Canada Flexiti Financial Full timeSalary: **About Us** Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use...
-
Technical Analyst
6 months ago
Toronto, Canada SIS Consulting Full timeJob Description: As a Technical Analyst you will be placed in a hands-on environment with access to a wide variety of technical resources and will be required to perform both troubleshooting and configuration tasks. The Technical Analyst is responsible for being the primary point of contact for customers for all IT related support and questions. While the...
-
Customer Success Specialist
6 months ago
Greater Toronto Area, Canada Help Desk Technology Full time**Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...
-
IT Help Desk
6 months ago
Toronto, Canada Mennonite New Life Centre of Toronto Full time**Job Posting**:IT Help Desk **Hours**:35 hours per week **Duration**:8 weeks **Remuneration**:$16.55 per hour **About the Organization**: - The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language...
-
Help Desk Analyst
6 months ago
Toronto, Canada Pixel Pop Media Services LTD Full timeWork Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Bachelor's degree - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Education or training **Work setting**: - Computer hardware or software retailer/wholesaler - Financial technology (FinTech) - Startup company -...
-
Help Desk Specialist
4 weeks ago
Toronto, Ontario, Canada Reliable AOC Inc. Full timeJob DescriptionWe are seeking a highly motivated Help Desk Specialist to join our team at Reliable AOC Inc. This is a permanent position with the possibility of shift or on-call work.About the RoleThe successful candidate will be responsible for providing technical support to users experiencing difficulties with computer systems, hardware, and software.You...
-
help desk analyst
7 months ago
Toronto, Canada Pixel Pop Media Services LTD Full timeWork Term: PermanentWork Language: EnglishHours: 35 to 40 hours per weekEducation: Bachelor's degreeExperience: 1 year to less than 2 years or equivalent experienceWork site environmentEducation or trainingWork settingComputer hardware or software retailer/wholesalerFinancial technology (FinTech)Startup companyRelocation costs not covered by employerWilling...
-
Help Desk Support
3 months ago
Toronto, Canada DECIEM Full time**WHAT ON EARTH IS DECIEM?** Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and...
-
help desk analyst
7 months ago
Toronto, Canada Pixel Pop Media Services LTD Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 to 40 hours per weekEducation: Expérience: EducationBachelor's degree or equivalent experienceWork site environmentEducation or trainingWork settingComputer hardware or software retailer/wholesalerFinancial technology (FinTech)Startup companyRelocation costs not covered by...
-
Information Technology Help Desk
2 weeks ago
Toronto, Ontario, Ontario, Canada Delpath Full timeLocation Address: Scarborough - 2 weeks training onsite and then Hybrid work model (4 days onsite per month)Contract Duration: 1 yearPossibility of extension: YesConversion to FTE: Based on performance + vacancySchedule Hours: Monday Friday – Either 9:30 am 5:30 pm, 10:30-6:30 pm or 11 am - 7 pm. Late shift rotation (12 pm - 8 pm) every 6 weeks or...
-
Junior Bilingual
3 weeks ago
Toronto, Canada S.i. Systems Full timeJunior Bilingual (French/English) Help Desk Analyst to provide technical support with one of our major banking clients- 36119 Location Address: Scarborough - 2 weeks training onsite and then Hybrid work model (4 days onsite per month) Contract Duration: 1 year Possibility of extension: Yes Conversion to FTE: Based on performance + vacancy Number of...
-
Junior Bilingual
3 weeks ago
Toronto, Canada S.i. Systems Full timeJunior Bilingual (French/English) Help Desk Analyst to provide technical support with one of our major banking clients- 36119Location Address: Scarborough - 2 weeks training onsite and then Hybrid work model (4 days onsite per month) Contract Duration: 1 year Possibility of extension: Yes Conversion to FTE: Based on performance + vacancy Number of Positions:...
-
Help Desk Support
6 months ago
Toronto, Canada Infotek Consulting Services Full timeFluent English/Spanish - Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. - Previous Help Desk or Contact Center...
-
Help Desk Support
6 months ago
Toronto, Canada Infotek Consulting Services Full timeMust Haves: **- Fluent English/French - Mandatory (no exceptions) -** - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. Nice to Have - Previous Help Desk or Contact Center...
-
New Help Desk
2 months ago
Toronto, Canada Daily Hive Full timeLocation: Toronto, ONPosted on: Oct 16 **Role**:New Help Desk **Department**: IT **Manager**:CTO **Start Date**: Immediately **Location**: Toronto ZoomerMedia is a dynamic and creative organization where employees have the opportunity to be a part of a truly innovative brand of media development and innovation. We are seeking someone who is passionate...
-
Help Desk Associate
4 weeks ago
Toronto, Canada Mirvish Productions Full timePosition**:Help Desk Associate** Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto. This position reports to the Ticketing Operations &...
-
Service Desk Analyst
6 months ago
Toronto, Canada CBI Health Full time**IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...
-
Help Desk Administrator
6 months ago
Toronto, Canada Crowe Soberman LLP Full timeAs a public accounting firm, Crowe Soberman LLP is committed to going beyond tax returns and financial statements. With a focus on relationships, we provide exceptional professional service and trusted advice designed to meet the special and on-going needs of our clients. Today, we are ranked as one of the premier chartered accounting firms in Canada. We...
-
Help Desk Technician
1 month ago
Toronto, Canada Total Meter Services Inc Full time**Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...
-
Help Desk Associate
6 months ago
Toronto, Canada Demant Full timeWhat You Will Do: - Reporting to the IT Director, the Help Desk Associate is responsible for providing a high level of IT service and support for the Company's employees, coordinate the IT helpdesk for internal users ( IT support) within the organization, and to ensure that the role is in compliance with the Company's high standards of performance for...