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Event Specialist, Conference Centre

4 months ago

Toronto, Canada Equest Full time
COMPANY OVERVIEW:

The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling.

We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees' growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.

No matter your position at The Globe, you'll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.

POSITION OVERVIEW:

Reporting to the Managing Director, Conference Centre, the Event Specialist is responsible for the fulfillment of client events at The Globe and Mail Centre, meeting service and profit objectives, including the management of event plans, schedules, staffing, in-house beverage services, technical, rental/décor, catering and other vendor requirements, ensuring superb client relationship management and providing an exceptional experience for all facility guests.

The Event Specialist will work a flexible schedule including evenings and weekends. This is a regular full time position based out of our office at 351 King Street East in Toronto.

KEY RESPONSIBILITIES:

  • Achieving event sales, service and profit targets for customer segments through the execution of sales and service strategies and procedures, including developing and stewarding client accounts; responding to inquiries; educating and guiding potential clients on available services, offering tours, confirming and administrating venue bookings.
  • Delivering a wide range of highly successful private and corporate events, based on client requirements to detail, schedule, confirming and administrating event components, and ensuring compliance with insurance, legal, health and safety obligations.
  • Assignment of event equipment, supplies and vendor services ensuring proper setup and allocation of staff and resources for the successful delivery of each event, along with coordinating administrative requirements.
  • Directing and supervising support staff and vendor services to ensure conformance with department objectives and goals. Supervise, direct, and coordinate the activities of personnel, subcontractors and vendors as required.
  • Administration of event bookings including event orders, contracts, invoices, schedules and ensuring billings are accurate. Maintaining program systems, calendars and databases.
  • Coordinating event deliveries, security, communications, promotions, recognition and way-finding.
  • Working closely with event services team members as well as other departments to strengthen partnerships and operating procedures, including vendor coordination, staffing, client stewardship and business reporting, and troubleshooting client issues.
  • Providing post-event analysis, and responding to client feedback.
  • Supporting marketing strategies including targeted trade/networking events, social media, online and other promotions for customer segments.
  • Contributing to, coordinating and distributing materials including: web and social media, event materials and on-site displays.
  • Responding to client and internal requests for information and materials.
  • Represent The Globe and Mail at meetings and events as requested.
  • Other duties as assigned


QUALIFICATIONS:

  • Excellent event planning skills and experience detailing corporate events and private celebrations. Experience in the planning and execution of hybrid and virtual events would be considered an asset.
  • Excellent administrative and computer skills including Microsoft Office Suite; experience with CRM and calendar systems, floor plans/event design, invoicing, Eventbrite, Zoom, WebEx as well as social media platforms.
  • Excellent organization and communication skills for detailed scheduling and planning, and providing direction to staff and vendors under tight deadlines.
  • Excellent time management, attention to detail and passion for organization and administration.
  • Ability to embrace and communicate an event vision and bring it to life as well as trouble-shoot and solve problems under pressure.
  • Ability to connect with clients, colleagues and stakeholders to establish positive and productive ongoing relationships.
  • Ability to thrive in a fast-paced environment with ambitious goals and multiple priorities.
  • Smartserve and Food Handling certifications and familiarity with food/beverage industry best practices is an asset
  • Willing to work flexible hours


SALARY: Commensurate with qualifications and experience.

WHY CHOOSE THE GLOBE:

The Globe's mission is to deliver essential content - news, information, analysis and insights - for aspiring individuals and strong communities. The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability.

As Canada's most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.

WE OFFER:
  • Competitive compensation to ensure we hire, retain and reward team members
  • Hybrid work environment that promotes work-life balance
  • Generous vacation and flexible work arrangements
  • Parental leave top-up
  • Competitive health and dental benefits
  • Defined Benefit pension plan
  • Annual wellness subsidy
  • On-site chiropractor and registered massage therapist
  • Employee and family assistance program
  • Free digital subscription to globeandmail.com and 40% off other Globe products
  • Education assistance for external training courses

SUPPORTING YOUR GROWTH:

  • We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
  • There are lateral and upward advancement opportunities for rewarding and developing careers.
  • We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
  • We support continuing education and provide both internal and external opportunities for training and development.

VACCINATION POLICY:

All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.

THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACE

The Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.

The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.