Operations Specialist

1 week ago

BasSaintLaurent, Canada DSV Global Transport & Logistics Full time
Job Description

Job Title: Operations Specialist

Job Summary:

We are seeking an experienced Operations Specialist to join our team at DSV Global Transport & Logistics. As an Operations Specialist, you will be responsible for processing routine to moderately complex transactions, including all related activities to import/export operations for both air and ocean modes.

Key Responsibilities:

  • Receive, review, and process documentation from DSV worldwide offices/agents.
  • Confirm terms/acceptance of shipping with freight payer.
  • Communicate with worldwide offices/agents regarding proper documentation for imports and exports.
  • Work with DSV brokerage department and outside brokerage firms to obtain Customs release and other government agency releases as appropriate.
  • Process delivery of cargo, invoicing client/brokerage team, updating tracking system and collection of receivables within defined Company time frames.
  • Coordinate the release of goods from the carrier, Customs, or other governmental agency examinations that may be required.
  • Provide customer with pre-alert and daily updates on status of their shipment (track and trace, My DSV) and referring them to a higher-level authority when questions are beyond scope of responsibility.
  • Adhere to all domestic and international shipping regulations.
  • Advise department Supervisor/Manager of any transaction problems or irregularities.
  • Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
  • Issue insurance certificates (if applicable).
  • Follow SOP for handling instruction.
  • Report any cargo damages and prepare preliminary claim to all parties involved.
  • Ensure KPI requirements are followed (billing, data quality, mandatory fields, auto-rating, etc).
  • Approve subcontractor invoices.
  • Ensure all cost accrual are accurate.
  • Perform other duties, as assigned.

Pharmaceutical Responsibilities:

  • Ensure all shipments within control are compliant with the current Pharmaceutical & Healthcare Policy and the PharmaQMS, as well as the Divisional Pharmaceutical & Healthcare Services Catalogue (Services Catalogue).
  • Ensure prompt issue resolution and optimal consulting and support in respect of storage, handling and transportation.
  • Manage all locally controlled pharmaceutical and healthcare business partners and coordinate necessary training or qualification needs.
  • Ensure the lane characterisation, business partners, are completed within Validaide.
  • Handle (Pharma) shipments of key accounts and demonstrate operational excellence in doing so.
  • Support team members and provide guidance for operational processes, issues, documentation and compliance and act as first contact point of Pharma related escalation needs.
  • Assist Sales in compiling quotes (provide rates, tariffs, etc.) and account implementation, ensuring a smooth transition from Sales to Operations.

General Responsibilities:

  • Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
  • It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Requirements:

  • 3+ years relevant industry experience.
  • College courses in supply chain logistics, international transportation, or a related field of study, an asset.
  • Pharmaceutical certification, Pharma QMS, an asset.
  • CIFFA certification, an asset.
  • Fluent in French and English (written and spoken).
  • Other local language (as required).
  • Proficient with MS Office applications.

About DSV:

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

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