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Operations, Pharma Specialist

3 months ago

BasSaintLaurent, Canada DSV Global Transport & Logistics Full time

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Saint-Laurent, Rue Beaulac
Job Posting Title: Operations, Pharma Specialist
Time Type: Full Time

Purpose of the position
To process routine to moderately complex transactions, including all related activities to import/export operations for both air and ocean modes. Perform duties related to document preparation and traffic coordination with specialty knowledge around Pharmaceuticals. Perform all duties correctly, cost-efficiently, within Company standards, and under the direct supervision of the Department Supervisor/Manager.

Key Tasks


• Receive, review, and process documentation from DSV worldwide offices/agents.

• Confirm terms/acceptance of shipping with freight payer.

• Communicate with worldwide offices/agents regarding proper documentation for imports and exports.
• Work with DSV brokerage department and outside brokerage firms to obtain Customs release and other government agency releases as appropriate.

• Process delivery of cargo, invoicing client/brokerage team, updating tracking system and collection of receivables within defined Company time frames.

• Coordinate the release of goods from the carrier, Customs, or other governmental agency examinations that may be required.

• Provide customer with pre-alert and daily updates on status of their shipment (track and trace, My DSV) and referring them to a higher-level authority when questions are beyond scope of responsibility

• Adhere to all domestic and international shipping regulations.

• Advise department Supervisor/Manager of any transaction problems or irregularities.

• Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.

• Issue insurance certificates (if applicable)

• Follow SOP for handling instruction

• Report any cargo damages and prepare preliminary claim to all parties involved

• Ensure KPI requirements are followed (billing, data quality, mandatory fields, auto-rating,etc)

• Approve subcontractor invoices

• Ensure all cost accrual are accurate

• Perform other duties, as assigned.

Pharmaceutical:

• Ensure all shipments within control are compliant with the current Pharmaceutical & Healthcare Policy and the PharmaQMS, as well as the Divisional Pharmaceutical & Healthcare Services Catalogue (Services Catalogue)

• Ensure prompt issue resolution and optimal consulting and support in respect of storage, handling and transportation
• Manage all locally controlled pharmaceutical and healthcare business partners and coordinate necessary training or qualification needs

• Ensure the lane characterisation, business partners, are completed within Validaide

• Handle (Pharma) shipments of key accounts and demonstrate operational excellence in doing so

• Support team members and provide guidance for operational processes, issues, documentation and compliance and act as first contact point of Pharma related escalation needs

• Assist Sales in compiling quotes (provide rates, tariffs, etc.) and account implementation, ensuring a smooth transition from Sales to Operations.

All staff:

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.

• It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Function / Market & Industry Knowledge / Business Acumen / Process working
• Expertise in the areas of Air & Ocean Imports, and/or Air Exports

• Knowledge of all DSV products

• Thorough and comprehensive knowledge of DSV strategy, structure and pricing

Skills & Competencies
COMMUNICATION & PRESENTATION
• Ability to influence and convince others in a way that results in acceptance and agreement

• Ability to shape conversations to ensure focus and understanding

• Effective listening

• Willingness to engage in constructive confrontation

• Ability to clearly and concisely present both written and/or oral information

ACCOUNTIBLITY

• Credibility

• Assertiveness
• Capable to make informed judgments and to generate practical, timely solutions

• Ability to find pragmatic solutions by using decision making techniques

• Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions

• Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location

CUSTOMER ORIENTATION

• Readiness to continuously focus on identifying and meeting customer current and future needs

• Readiness to provide alternatives and optimized solutions to the Customer
• Ability to establish a successful long-term business partnership with internal and external customers

COLLOBORATION AND INFLUENCE

• Ability to work with different cultures and to manage cross functional interfaces

• High priority for teamwork
• Team player

• Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION

• Ability to set robust plans well in advance and to initiate action to move projects forward

• Planning & Organizing (Ability to prioritize, plan, assign & control)
• Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE

• Integrity

• Act as a Role Model for Group Values and fully adhere to the Code of Conduct
• High energy and resilience

• High commitment and positive attitude in the face of setbacks and obstacles

• High stress level (Ability to work under pressure and deal with tight deadlines)

• Be authentic, approachable, open and honest

Educational background / Work experience

• 3+ years relevant industry experience
• College courses in supply chain logistics, international transportation, or a related field of study, an asset

• Pharmaceutical certification, Pharma QMS, an asset

• CIFFA certification, an asset

Language Skills

• Fluent in French and English (written and spoken)
• Other local language (as required)

Computer Literacy

• Proficient with MS Office applications

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit and follow us on LinkedIn, Facebook and X.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an or email address. If you question the legitimacy of any DSV job posting, please reach out to