QA Manager

2 months ago

Toronto, Ontario, Canada Integriti Full time
Salary:

What You'll Be Doing

Strategy & Planning:

  • Develop, implement, and manage comprehensive QA strategies that align with the business goals of our digital platforms.
  • Develop and implement test automation solutions to improve testing efficiency and coverage
  • Stay current about the latest QA methodologies, tools, and best practices to identify opportunities in our QA practice

Acquisition & Deployment

  • Regularly review and assess the effectiveness of deployed tools and processes. Identify and deploy new testing tools and process improvements to enhance QA activities
  • Define and track key quality metrics, such as defect density, test coverage, test execution progress, and pass/fail rates for each release
  • Collaborate closely with other IT teams to ensure alignment and coherence with overall Quality Assurance technology strategy, direction, and priorities
  • Present proposed operational changes to business, technical and executive stakeholders as necessary
  • Manage, review, and negotiate vendor and service contract terms and commercials

Operational Management

  • Create and maintain detailed test plans that outline testing scope, objectives, resources, schedule, and deliverables
  • Proven experience writing test scripts from both business and technical use cases, including performance and load testing
  • Maintain test data readiness to support all testing initiatives
  • Perform and manage various testing types and techniques, including functional, black box, browser compatibility to ensure that potential quality issues are identified and addressed before product launches
  • Develop and maintain testing schedules that align with project timelines, ensuring timely delivery of test results
  • Track testing progress, ensuring adherence to test plans and timelines, and adjusting as necessary by ensuring all bugs are logged, prioritized, and assigned for resolution.
  • Generate detailed QA reports and dashboards to communicate testing status, issues, and quality metrics to stakeholders
  • Manage resources effectively to have the right balance between automated and manual testing efforts
  • Proven ability to lead, manage, and coach a cross-functional team of technology professionals in the pursuit of delivering business value, including performance and training assessments. Assist in the development of IT staffing plan and team professional growth
  • Manage relationships, service levels and contracts with technology vendors and partners and service provides to ensure effective operational support, adherence to contract terms and service level agreements

Who You Are

  • Excellent analytical, mathematical, and creative problem-solving skills
  • Ability to organize and lead meetings, workshops and group discussions with good presentation skills
  • Ability to effectively prioritize and execute multiple tasks
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Familiar with different testing types, including unit, functional, regression, performance and security across web, services and enterprise systems
  • Strong understanding of quality assurance and quality control principles and practices
  • Able to manage conflict, timeline misalignment, and can elegantly advocate for the importance of strong QA methodologies
  • Understanding of eCommerce workflows, checkout processes, payment gateways, and order management systems
  • Strong influencing, problem resolution and negotiating skills

What You Bring

  • 5 to 7 years of Quality Assurance management (preferably in a hospitality/service environment setting) with at least 2 years in a leadership role within an eCommerce environment
  • Highly proficient in creating and executing both automated and manual test cases using tools such as Selenium, Junit or Cucumber/Gherkin to validate end-to-end scenarios
  • Proven experience in building new and enhancing existing QA processes using a suitable mix of testing management and automation tools and frameworks
  • Has integrated QA processes into CI/CD pipeline tools to facilitate automated testing and continuous delivery
  • College diploma or university degree in computer science, IT or business administration.
  • Certified Quality Engineer, or comparable certification such as CMQ, CTAL or CSQA
  • Proven experience and knowledge of:
  • Quality Assurance principles and practices
  • Test management tools (TestRail JIRA, QTest)
  • Test automation tools (Selenium, Junit or Cucumber/Gherkin)
  • At least one programming language such as Java / Python / Go
  • Microsoft Office Suite
  • Ability to quickly learn about new software applications

  • Experience and knowledge of:
  • Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, CircleCI)
  • Understanding of version control systems (e.g., Git)
  • React, and web development frameworks
  • JIRA, Confluence and ServiceNow
  • Familiar with Cloud Platform technologies, including AWS
  • Experience with mobile apps, Salesforce, service bus environments and other platforms would be an asset

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