Customer Experience Associate

11 hours ago

Burnaby, British Columbia, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Proactively identify and address customer needs, providing personalized solutions and recommendations.
  • Process day-to-day transactions and manage customer accounts with accuracy and efficiency.
  • Nurture long-term relationships with customers, building trust and loyalty through exceptional service and support.
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, promoting digital and self-service banking options to customers.
  • Stay up-to-date with product and service offerings, providing expert advice and guidance to customers.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive compensation and benefits package, including a comprehensive training program.
  • The chance to make a real difference in the lives of our customers, helping them achieve their financial goals and aspirations.
  • A collaborative team environment, with a focus on teamwork and mutual support.
  • Opportunities for advancement and career progression, with a clear path for professional development.
Requirements
  • Proven customer service skills, with a strong ability to build rapport and trust with customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong technical skills, with the ability to promote digital and self-service banking options to customers.
  • Availability to work a flexible schedule, including evenings and weekends.
  • A passion for delivering exceptional customer service, with a focus on building long-term relationships.

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