Customer Experience Associate
7 days ago
About Exela Technologies
Exela Technologies is a leading business process automation company, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.
With decades of expertise operating mission-critical processes, Exela Technologies serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100.
Our software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.
Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela Technologies rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Job Description
Customer Service Associate
This role is responsible for delivering exceptional customer service in a prompt, respectful, and courteous manner within a mailroom environment.
Key Responsibilities
- Receive and log all incoming items accurately and efficiently.
- Communicate clearly and effectively both verbally and in writing.
- Sort, deliver, and process mail and packages throughout the building.
- Sort confidential documents and process them through an insertion machine.
- Work quickly and accurately to meet daily volumes.
- Print, sort, and insert documents, meeting daily volumes.
- Ship various couriers (local, national, and international).
- Handle time-sensitive material and shipping as required at an executive level.
- Assist with other various requests from the executive team.
- Escalate more complex issues to the appropriate level.
- Operate a postage machine and electric pallet jack.
- Fold and insert documents, sort and process mail.
- Perform other job-related responsibilities as needed and required.
Requirements
- High School Diploma
- Previous customer service experience
- Excellent verbal, written, and analytical skills
- Good time management skills to ensure assigned responsibilities are completed efficiently
- Strong communication skills; able to effectively communicate to all levels of management and customers both written and verbally
- Proficiency with commonly used Microsoft software programs
- Professional phone etiquette
- Ability to multi-task and lift up to 55lbs unassisted
- Ability to maintain the highest level of confidentiality at all times
- Strong organizational skills
- Ability to work both independently and in a team environment
- Ability to interact with diverse people
Disclaimer
Exela Technologies is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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