Inside Sales Manager
2 weeks ago
Join our team as an Inside Sales Manager and take on a challenging role that requires strategic thinking, leadership, and a passion for sales and customer service.
About the Role- Oversee the daily management of the Inside Sales & Customer Service staff, ensuring successful achievement of departmental objectives and compliance with company and departmental policies.
- Facilitate interdepartmental communications with other internal departments, reporting to the Director of Sales and Marketing.
- Execute market strategy within the Greater Toronto Area to achieve sales targets, leveraging your knowledge of the Plumbing & Heating industry.
- Manage the Customer Service team, tracking key metrics, identifying areas for improvement, and implementing productivity-enhancing measures such as training and process optimization.
- Collaborate with product management to guide pricing initiatives and ensure alignment with company goals.
- Represent our products in the marketplace by attending trade shows and industry events.
- Develop and maintain an effective inside quoting process, including job qualification, win/loss analysis, and customer insight.
- Partner with Sales, Account Management, and Product Managers to prioritize work and resolve customer-related issues.
- Communicate and monitor staff compliance with policies and procedures, recommending and implementing actions to improve results.
- Contribute to establishing departmental requirements, ensuring expense decisions are made and providing justification or support.
- Collaborate with HR on hiring, onboarding, and performance management, leading and monitoring training initiatives for CS team members.
- Bachelor's Degree in Commerce or Communications (or related field).
- 3+ years of inside sales and/or customer service management experience.
- 3+ years of experience in the Plumbing & Heating industry, with diversified product knowledge and understanding.
- Knowledge of ERP systems.
- Prior project management experience.
- Bilingual (English/French) preferred.
- Direct reports: 5 – 10 (Customer Service and Inside Sales employees).
- Work in an office environment.
- May occasionally be required to perform job duties outside the typical office setting.
- Frequently required to walk, talk, and/or hear.
- Occasionally required to stand, sit, and use hands to finger, handle, or feel.
- Must occasionally lift and/or move up to 10 pounds.
- Occasional trips to Distribution Centers, Sales Agents, Customers, and USA Offices – Up to 10% of time.
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