Product Owner
1 month ago
Position Title: Product Owner - Savings and Retirement Operations
Reports To: Director, Client and Partner Operations Savings and Retirement
Department: Savings and Retirement
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: Equitable is growing We are looking for a Product Owner to join our Savings and Retirement Operations Team.
This position is responsible for maximizing the value of the technology platforms and processes that support the Savings and Retirement Operations team (the "product"). You'll continuously make choices about what to build and what not to build. To do so, the Product Owner is also responsible for the product vision and for managing the product backlog and stakeholders.
Now is an exciting time to join one of the Waterloo Area's and Southwestern Ontario's Top Employers for 2024
What you will do:
- Build the North Star vision (our strategic initiative on client processes)
- Define client-centric measures and articulate a future experience that is compelling
- Evaluate backlog items using value creation criteria
- Promote strategic alignment and operational efficiency by connecting their product group back to the product line or portfolio vision
- Use the product vision and road map to accept or reject new work requests
- Set expectations with business stakeholders for delivery of new capabilities
- Focus on continuous value creation and stakeholder collaboration
- Establish client research panels, question development, and identify pain points
- Gather client research to build current journeys and empathy maps
- Assess pain points and 'wow' moments for each persona
- Identify and describe client/partner value of the product item to the team to build a shared understanding with the squad
- Seek out frequent and ongoing conversations with clients/partners, especially during road map and key validation points
- Be an expert in defining capabilities that support the user journey
- Work with a development team to ideate and build the right solutions for the customers
- Collaborate with the team on their objectives for each iteration
What you bring:
- Ability to negotiate with squads/teams, peers, and stakeholders to continually deliver value.
- Able to analyze at a problem from 360-degree perspective than a tunnel vision effect. Able to be creative to deliver strategy in effective increments
- Comfortable working with a set of complex and unique problems and challenges and be able to articulate and provide solutions.
- Able to work with limited information to help articulate proof of concepts or high-level concepts for new ideas
- Understands key voices in developing the backlog and setting priorities and brokers the conversations so developers can speak directly with the experts
- Strong leadership acumen in vision management and conflict resolution
- Flexible, adaptable, and open to organizational guidance
- Respectfully listens and engages in open thinking and applies learning
- Takes initiative and ensures decisive and swift decision-making
- Excellent verbal and written communication skills with the ability to present persuasively
- Strong interpersonal skills to develop and maintain advisor/client relationships, work with all levels within the organization and manage various opinions & differing analysis
What's in it for you:
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company's pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration
As part of the recruitment/offer process you will be required to:
- Provide two professional references (minimum one supervisor and above)
To learn more about Equitable, we encourage you to explore our organization.
At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
#LI-Hybrid
- Job Family Individual Contributor
- Pay Type Salary
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