Client Care Coordinator/scheduler
1 day ago
Client Care Coordinator/Scheduler role at Motion, a leading mobility and accessibility solutions provider, requires a compassionate and problem-solving individual to deliver exceptional customer experiences.
About the Role:
- Welcome, engage with, and meet the needs of clients and visitors on-site, managing and prioritizing telephone and email communications in a friendly and helpful manner.
- Collaborate with Service Technicians and Sales Consultants to oversee client order administration, updating databases and scheduling technician appointments.
- Coordinate all details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
Requirements:
- Experience working in a fast-paced office environment or customer-facing role, with proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Strong interpersonal skills, with the ability to build relationships with people and work with customers to find the best solutions to fit their needs.
- Ability to navigate any situation in a friendly, empathetic, and compassionate manner.
What We Offer:
- Comprehensive benefits package, including eligibility for RRSP/DPSP match program, maternity/parental leave top-up, and employee assistance program.
- Robust vacation and personal days allotment, as well as tenure recognition through our Motion Milestone Program.
- Employee Discount Program, Professional Development Reimbursement, and eligibility to the company's pooled bonus plan.
About Motion:
Motion is a Canadian-owned and operated company, serving communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for over 35 years.
We are a leading full-service mobility and accessibility solutions provider, delivering solutions that make life accessible for everyone.
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