Service Coordinator

2 months ago

Richmond Hill, Ontario, Canada Circle of Care Full time

About the Role

We are seeking a highly organized and empathetic Service Coordinator to join our team at Circle of Care. As a key member of our Client Services team, you will play a vital role in ensuring our clients receive timely and seamless care.

Key Responsibilities

  • Coordinate and schedule client service plans, prioritizing tasks and developing efficient scheduling plans.
  • Review PSW schedules to optimize efficiency and ensure seamless service delivery.
  • Collaborate with the Manager, Intake Specialists, and Client Services Supervisors to ensure excellence and manage client expectations.
  • Develop, manage, and update service delivery schedules based on client needs.
  • Document and provide information required by the service delivery team to ensure efficient and excellent service.

Customer Service

  • Build trust-based relationships with staff, clients, and family members to ensure their needs are met and concerns are resolved efficiently.
  • Meet client service requirements in a courteous and professional manner, providing accurate information and resolving issues promptly.
  • Proactively troubleshoot problems, deal with difficult situations, and escalate to Intake Specialist, CSS, and/or management as needed.

Information Management and Reporting

  • Complete relevant paperwork in a timely and accurate manner.
  • Document information in the electronic record according to departmental policies and procedures and legislation.
  • Ensure client, funder, and personnel information is up-to-date in the information management system and documented accordingly.
  • Provide notification to stakeholders as required.

Qualifications

  • Post-secondary education in a health-related field is preferred.
  • One year of experience in community healthcare service coordination is required.
  • Additional language skills are an asset.
  • Extensive knowledge of community resources and support is essential.
  • Excellent telephone, interpersonal, and customer service skills are required.

What We Offer

As a Service Coordinator at Circle of Care, you will have the opportunity to work in a dynamic and empathetic team environment, making a direct positive impact on people's lives. We offer a competitive salary and a hybrid work-from-home arrangement.

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