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Client Care Coordinator
2 months ago
We are seeking a highly skilled and compassionate Client Care Coordinator to join our team in Ontario. As a Client Care Coordinator, you will play a critical role in delivering an exceptional customer experience to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team.
Key Responsibilities- Welcome, engage with, and meet the needs of our clients and visitors on-site.
- Manage and prioritize telephone and email communications in a friendly and helpful manner.
- Collaborate with busy Service Technicians and Sales Consultants to oversee the client order administration.
- Update all of our databases and schedule technician appointments and arrange for the pick-up and delivery of equipment.
- Manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
- Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.
- Eligibility to a comprehensive benefits package.
- Robust vacation and personal days allotment.
- RRSP/DPSP match program.
- Maternity/parental leave top-up.
- Employee Assistance Program.
- Employee Discount Program.
- Tenure recognition through our Motion Milestone Program.
- Employee Referral Bonus Program.
- Professional Development Reimbursement.
- Eligibility to the company's pooled bonus plan.
- Goodlife Fitness corporate membership discount.
- Experience working in a fast-paced office environment or a customer-facing role.
- Deadline driven and able to prioritize and manage a myriad of tasks as they come up throughout the day.
- Proficient in Microsoft Office Suite and comfortable navigating databases.
- Interest in gaining exposure to the healthcare and personal mobility device industry.
- At least 2 years of experience working as a client coordinator/scheduler in Logistics Industry.
- Interpersonal skills and ability to build relationships with people.
- Professional and flexible communication skills.
- Ability to navigate any situation in a friendly, empathetic, and compassionate manner.
- Clean criminal background check and bondable.
