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Client Services Representative
2 months ago
Job Summary
The Client Services Representative is a key member of the Circle of Care team, responsible for delivering exceptional customer service to clients and their families. This role requires a strong commitment to building relationships, resolving issues, and providing support in a fast-paced environment.
Key Responsibilities
- Respond to client inquiries in a timely and professional manner, using standard customer-focused practices.
- Listen to client requests, identify needs, and navigate calls to appropriate departments or personnel.
- Conduct first-level information gathering and triaging for urgent calls, following organizational standards and protocols.
- Proactively troubleshoot client-related problems, escalating issues as necessary.
- Participate in client schedule verification procedures and team initiatives to achieve strategic goals.
- Develop and maintain strong relationships with internal and external partners, communicating professionally and effectively.
Requirements
- Post-secondary education in a communications-related field.
- Minimum six months of experience in a call centre or customer service environment.
- Excellent telephone, interpersonal, and customer service skills.
- Strong problem-solving skills, with the ability to resolve urgent client situations.
- Ability to work independently and as part of a team, with a focus on delivering exceptional service.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
