Customer Care Specialist

4 weeks ago

Richmond Hill, Ontario, Canada Circle of Care Full time

Job Overview

The Client Services Representative plays a vital role in delivering outstanding customer support to all individuals who reach out to Circle of Care. This position involves addressing all incoming phone inquiries, conducting initial assessments of client situations, documenting client interactions, and directing callers to emergency coordinators as needed. The ideal candidate will exhibit a strong commitment to both clients and team members through effective communication and relationship-building skills.

Position Requirements: We are seeking a full-time, permanent Client Services Representative.

Compensation: Salary will be determined based on experience.

Work Schedule: 34 hours per week. This position offers a hybrid work-from-home arrangement, with early mornings, evenings, and rotating weekends required.

Reporting Structure: This role reports to the Call Centre Supervisor.

Key Responsibilities

Handling Customer Inquiries

  • Respond to all customer calls with a focus on service excellence, ensuring timely responses, proper identification, and a friendly demeanor.
  • Actively listen to customer needs, addressing their requests promptly and directing calls to the appropriate departments or personnel.

Customer Service Delivery

  • Conduct initial information gathering and triage urgent calls in accordance with established protocols, including contacting clients and caregivers while documenting interactions in the client care system.
  • Proactively resolve client-related issues by adhering to organizational standards and escalating matters to Client Services Representatives as necessary.
  • Engage in client schedule verification processes as required.
  • Collaborate with team members in the Client Service Centre to support departmental goals and objectives.
  • Continuously seek to enhance customer service skills.

Team Collaboration and Leadership

  • Participate actively in team initiatives and meetings.
  • Foster support for the agency's vision and departmental objectives through effective communication and collaboration.
  • Build strong relationships with team members to ensure a high-performing team environment.
  • Identify daily opportunities to connect overall strategy with everyday activities.
  • Maintain consistent communication and provide feedback to the Client Service Centre Manager.
  • Serve as a change agent, encouraging positive change among peers.
  • Recognize and share ideas for improvement.

Relationship Management

  • Collaborate with the Client Service Centre team to achieve strategic goals.
  • Communicate professionally to establish trust-based relationships.
  • Provide support to both internal and external customers.
  • Exemplify organizational values in all interactions.

Risk and Safety Management

  • Identify and report health and safety incidents promptly to the appropriate supervisors, documenting incidents as required.
  • Participate in health and safety processes and training initiatives.
  • Contribute to maintaining a safe workplace by promoting a positive safety culture.
  • Take proactive measures to address client incidents within the scope of practice.
  • Develop plans to manage and minimize client safety risks in line with organizational policies.
  • Assess the severity of safety events and determine appropriate follow-up actions.
  • Contact emergency services when clients are at immediate risk.
  • Evaluate potential hazards and implement preventative measures as necessary.
  • Ensure timely and honest reporting of safety events affecting clients and caregivers.

Qualifications

  • Post-secondary education in a communications-related field is essential.
  • A minimum of six months of relevant experience in a call center or customer service environment.
  • Additional language skills are advantageous.
  • Exceptional telephone, interpersonal, and customer service skills.
  • Strong verbal communication and organizational skills.
  • Proven ability to thrive in a fast-paced environment and manage stressful situations.
  • Sound judgment in assessing challenging customer scenarios.
  • Strong problem-solving capabilities to address urgent client matters.
  • Experience in negotiation and conflict resolution is a plus.
  • Ability to work independently on routine tasks.
  • Familiarity with general office practices and medical terminology is preferred.
  • Proficient in computer applications within a Windows environment.
  • Availability to work weekends as required.

  • Service Coordinator

    5 days ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    About the RoleCircle of Care is seeking a highly organized and empathetic Client Service Coordinator to join our team. As a key member of our Client Services department, you will play a vital role in ensuring our clients receive timely and seamless care.Key ResponsibilitiesCoordinate and schedule client service plans, prioritizing tasks and developing a...

  • Service Coordinator

    2 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    About the RoleCircle of Care is seeking a highly organized and empathetic Client Service Coordinator to join our team. As a key member of our Client Services department, you will play a vital role in ensuring our clients receive timely and seamless care.Key ResponsibilitiesCoordinate and schedule client service plans, prioritizing tasks and developing a...

  • Client Care Coordinator

    4 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Position Overview Are you an organized and motivated individual looking to make a meaningful impact in the lives of those with intricate health requirements? Do you aspire to join a committed team of professionals and volunteers dedicated to enhancing the quality of life for numerous clients and their families? As a Client Care Coordinator, you will be...

  • Nail Care Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled and detail-oriented Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Maintain a clean and organized...

  • Nail Care Specialist

    4 days ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled and detail-oriented Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Maintain a clean and organized...

  • Nail Care Specialist

    4 days ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled and detail-oriented Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Maintain a clean and organized...

  • Nail Care Specialist

    6 days ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Consult with clients to determine their nail care needs...

  • Nail Care Specialist

    6 days ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Consult with clients to determine their nail care needs...

  • Mandarin Care Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada ComForCare Home Health Care - Richmond-Markham Full time

    Position Title: Mandarin Care Support SpecialistBecome a valued member of a compassionate team dedicated to enhancing the lives of those we serve. At ComForCare Home Health Care - Richmond-Markham, we emphasize the importance of both our clients' and caregivers' well-being. Join us in our mission to provide exceptional care and support to individuals in...

  • Nail Care Specialist

    1 day ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Maintain a clean and safe working environment.Develop and...

  • Nail Care Specialist

    1 day ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Maintain a clean and safe working environment.Develop and...

  • Customer Care Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Savers Value Village Full time

    Position OverviewJob Title: Customer Service AssociateAbout Us:As a leading for-profit thrift retailer across the United States, Canada, and Australia, we are dedicated to promoting sustainability and encouraging a culture of reuse. Our mission is to inspire a future where secondhand shopping is a common practice. We source our inventory from community...

  • Nail Care Specialist

    2 days ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Consult with clients to determine their nail care needs...

  • Nail Care Specialist

    2 days ago

    Richmond Hill, Ontario, Canada NINE ONE NAILS Full time

    About the RoleWe are seeking a skilled Nail Care Specialist to join our team at NINE ONE NAILS. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients.Key ResponsibilitiesProvide high-quality nail care services, including manicures and pedicures.Consult with clients to determine their nail care needs...

  • Part-Time Transportation Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Position OverviewAs a Transportation Specialist at Circle of Care, your primary duty will be to ensure safe and dependable travel for our clients, particularly seniors. You will also play a vital role in delivering Meals on Wheels and providing additional driving services as required.We are seeking:Part-time, ongoing Transportation SpecialistsWork Schedule:...

  • Nutrition Care Specialist

    6 days ago

    Richmond Hill, Ontario, Canada Mon Sheong Foundation Full time

    Job SummaryThe Mon Sheong Foundation is seeking a highly skilled and experienced Nutrition Care Specialist to join our team. As a key member of our healthcare team, the successful candidate will be responsible for providing high-quality nutrition care services to our residents.Main ResponsibilitiesDevelop and implement nutrition care plans that meet the...

  • Nutrition Care Specialist

    7 days ago

    Richmond Hill, Ontario, Canada Mon Sheong Foundation Full time

    Job SummaryThe Mon Sheong Foundation is seeking a highly skilled and experienced Nutrition Care Specialist to join our team. As a key member of our healthcare team, the successful candidate will be responsible for providing high-quality nutrition care services to our residents.Main ResponsibilitiesDevelop and implement nutrition care plans that meet the...

  • Flu Clinic Nurse Specialist

    1 day ago

    Richmond Hill, Ontario, Canada Spectrum Health Care Full time

    Job SummaryWe are seeking a highly skilled and experienced Flu Clinic Nurse Specialist to join our team at Spectrum Health Care. As a key member of our healthcare team, you will be responsible for overseeing flu immunization clinics, assessing patient needs, and administering vaccinations.Key ResponsibilitiesLead Flu Immunization Clinics: Assess patient...

  • Flu Clinic Nurse Specialist

    1 day ago

    Richmond Hill, Ontario, Canada Spectrum Health Care Full time

    Job SummaryWe are seeking a highly skilled and experienced Flu Clinic Nurse Specialist to join our team at Spectrum Health Care. As a key member of our healthcare team, you will be responsible for overseeing flu immunization clinics, assessing patient needs, and administering vaccinations.Key ResponsibilitiesLead Flu Immunization Clinics: Assess patient...

  • Companion Care Overnight

    7 days ago

    Richmond Hill, Ontario, Canada Spectrum Health Care Full time

    Job SummaryWe are seeking a compassionate and dedicated Personal Support Worker (PSW) or Home Support Worker (HSW) to provide overnight care and companionship to seniors in their homes or long-term care facilities.Key ResponsibilitiesProvide companionship and support to clients, including awake and resting coverageAssist clients with household tasks, such as...