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Veterinary Receptionist

2 months ago

Ottawa, Ontario, Canada VCA Animal Hospitals Full time
Key Responsibilities:

We are seeking a compassionate and experienced Veterinary Receptionist to join our team at Ottawa Veterinary Hospital. As the first point of contact for clients, you will ensure a welcoming and supportive experience for all visitors.

Key Responsibilities:

  • Provide exceptional customer service and support to clients, ensuring a positive experience for all visitors.
  • Manage patient records and maintain accurate, up-to-date information.
  • Facilitate communication between clients, veterinary staff, and medical teams to ensure smooth patient flow.
  • Process payments, manage billing inquiries, and maintain accurate financial records.
  • Assist in organizing the clinic's workflow, ensuring administrative tasks are handled efficiently.
  • Provide emotional support and guidance to pet owners during urgent and emergency visits.
  • Ensure the reception area is clean, well-organized, and client-friendly.
Qualifications:

To be successful in this role, you will require:

  • Minimum of 2+ years of experience working as an ER veterinary receptionist or in a similar Client Care veterinary role.
  • Exceptional customer service skills, especially in high-pressure or emergency situations.
  • Strong communication and organizational skills with the ability to multitask in a fast-paced clinic.
  • A genuine love for animals and a passion for helping pet owners.
  • Flexible and adaptable with scheduling, available for days, evenings, weekends, and overnight shifts.
What We Offer:

As a valued member of our team, you will enjoy:

  • Flexible schedules.
  • Competitive wages and benefits.
  • VCA Canada Student Loan RRSP Program.
  • Opportunity to apply for a Veterinary Technician scholarship.
  • Medical Library access.
  • Annual uniform allowance.
  • RRSP Employer 5% Match Program.
  • Exceptional career development opportunities.
  • Referral Bonus Rewards.
  • Opportunities to give back to your community through VCA initiatives.
  • Generous personal pet care discounts.