Veterinary Assistant/receptionist

2 months ago

Ottawa, Canada Centretown Veterinary Hospital Full time

**Position Description Veterinary Assistant**

**Position Overview**
The role of the Veterinary Assistant is to strengthen the human-animal
- veterinary bond through exceptional care. Your role is vital to the success of our hospital as you assist the DVM and technicians with appointments and patient care, while providing exceptional customer service. As a representative of our clinic it is your primary job to ensure that the client and their pet feel welcomed, expertly cared for and immensely appreciated.

**Reporting Structure**
This position reports to the Practice Manager.

**Educational Requirements**
High school diploma is required.
Previous customer service experience or graduation from an approved Veterinary
Assistant Program is required.

**Skills**

**Working Conditions**
Must be able to tolerate unpleasant odours, noises, the site of blood and other bodily fluids, and may be exposed to contagious diseases or injury as a result of animal handling. Must be able to lift up to approximately 40lb and spend extended time standing. Emergency and/or difficult situations may arise where you must be able to remain calm and focused under pressure.

**Responsibilities**
As a Veterinary Assistant your job involves aspects of client care, administrative duties, hospital cleanliness, and animal care. Duties involved in each of these areas include but are not limited to:
**Hospital Cleanliness**
Ensure the reception area is free from debris, clutter, hazards, and odour at all times; ensure environmentally friendly practices are being adhered to; stock and rotate food, supplies, client information brochures and other literature; other cleaning duties as requested.

**Animal Care**
Greet all pets appropriately and by name; retrieve pertinent client/pet information upon arrival; weigh pets; direct clients and pets to appropriate area/control traffic; assess patients upon arrival and alert a veterinarian or technician if an animal or owner is in distress; understand proper isolation protocols for animals with suspected contagious conditions; recognize and understand patient body language; ensure proper handling and storage of patient samples brought into the clinic for analysis.

**General**

Other duties and responsibilities may be added from time to time.

Pay: $17.50-$19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee assistance program
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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