Veterinary Receptionist, Client Care, Ottawa

3 months ago


Ottawa, Canada VCA Animal Hospitals Full time

**Experienced ER Veterinary Receptionist**:
**Ottawa, ON. Full-time/Part-time**
**Shifts Available: Days, Evenings, Weekends, Overnight (shift premiums)**:
**Ottawa Veterinary Hospital** is an Urgent /Emergency care clinic welcoming a compassionate and experienced **Veterinary Receptionist** to join our team. This role offers the flexibility of scheduling with a variety of shifts including days, evenings, and weekend overnights. If you thrive in a fast-paced, dynamic environment and are passionate about providing excellent customer service and animal care, we would love to have you on board

**Key Responsibilities**:

- Serve as the first point of contact for clients, ensuring a welcoming and supportive experience
- Answer phones, schedule urgent and routine appointments, and address client inquiries empathetically and professionally
- Manage patient records and maintain accurate, up-to-date information
- Facilitate communication between clients, veterinary staff, and medical teams to ensure smooth patient flow
- Process payments, manage billing inquiries, and maintain accurate financial records
- Assist in organizing the clinic’s workflow, ensuring administrative tasks are handled efficiently
- Provide emotional support and guidance to pet owners during urgent and emergency visits
- Ensure the reception area is clean, well-organized, and client-friendly

**Qualifications**:

- Minimum of 2+ years of experience working as an ER veterinary receptionist or in a similar Client Care veterinary role
- Exceptional customer service skills, especially in high-pressure or emergency situations
- Strong communication and organizational skills with the ability to multitask in a fast-paced clinic
- A genuine love for animals and a passion for helping pet owners
- Flexible and adaptable with scheduling, available for days, evenings, weekends, and overnight shifts

**Schedules**:

- available for rotation schedules, including evenings and weekend overnights
- ER services operate 24 hours on Saturdays, Sundays, Mondays, and until midnight the remainder of weekdays
- Full-time, Part-time, casual opportunities

**What VCA Canda offers**:
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in
- Flexible schedules
- Competitive wages and benefits
- VCA Canada Student Loan RRSP Program - Ask us more
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips
- Extensive online anytime-anywhere access to journals and textbooks
- Annual uniform allowance
- RRSP Employer 5 % Match Program - saving for your future just got easier
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps

**Click "Apply" now and join us**

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know.

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