Administrative Assistant II, Psychosocial Oncology

2 months ago

Toronto, Ontario, Canada University Health Network Full time
Company Description

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: Department of Supportive Care
Work Model: On-Site
Reports to: Manager, Department of Supportive Care
Hours: 15 hours per week, additional hours maybe available
Salary: $ $30.12 per hour (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Weekdays; Monday - Friday
Status: Temporary Part Time (6 months)
Closing Date: July 31, 2024

Position Summary
The Department of Supportive Care (DSC) is made up of three divisions - Psychosocial Oncology (PSO), Cancer Rehab & Survivorship, and Palliative Care. This position is to support the PSO at the Princess Margaret Cancer Centre. The successful candidate will work closely with a multidisciplinary team to perform administrative tasks such as greet patients in an outpatient clinical setting, schedule patients, send and track community outreach referrals, etc.

Duties

  • Providing positive patient experiences in an outpatient clinical setting, meeting quality standards set out by UHN including registering patients, as needed, in UHN's EPIC EMR (Electronic Medical Record) system
  • Support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients' general inquiries, and cancelling patient appointments.
  • Complete administrative tasks that support data entry for patient tracking requirements and maintaining several electronic calendars
  • Utilizing knowledge of medical terminology to support physicians and other clinicians
  • Ensuring efficient operation of the office, clinic spaces and front desks, within scope of authority
  • Provide cross-coverage support as a member of an operational administrative team
Qualifications
  • Completion of Secondary School or recognized equivalent
  • Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
  • Two (2) years related administrative support experience
  • Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required
  • Experience working with database and spreadsheet software is an asset
  • Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred
  • Experience working in a teaching hospital environment is an asset
  • Knowledge of medical terminology is an asset
  • Excellent organizational, prioritization and time management skills
  • Excellent interpersonal, customer, verbal and written communication skills
  • Able to operate effectively in an interdisciplinary team
  • Ability to maintain and protect patient confidentiality
Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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