Customer Experience Associate, Part-Time

1 day ago

St Albert, Alberta, Canada Scotiabank Full time

Customer Experience Associate role at Scotiabank requires delivering exceptional service to customers, building strong relationships, and identifying sales opportunities.

As a key member of the Canadian Banking Branch network, you will be responsible for:

  • Discovering customers' needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Contributing to branch targets by identifying and fulfilling sales opportunities
  • Sharing knowledge and introducing customers to mobile banking applications

To succeed in this role, you will:

  • Build strong customer relationships and deliver excellent service
  • Uncover and solve customers' needs
  • Explain complex concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate eagerness to learn and determination to succeed

Scotiabank is a leading bank in the Americas, guided by its purpose: "for every future". The company helps customers achieve success through a range of advice, products, and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank is a place where customers come first, and our priority is to help them achieve their financial goals.

We are looking for a Customer Experience Associate who is people-centric, relatable, and able to connect with customers in a meaningful way.

Key skills and qualifications include:

  • Proven customer service skills
  • Ability to work a flexible schedule
  • Comfortable in simple sales situations
  • Strong technical skills and ability to promote digital banking options

What's in it for you?

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation and benefits package
  • Opportunity to work in a collaborative team of innovative thinkers

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