Customer Experience Associate

1 day ago


St Albert, Alberta, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Proactively identify and address customer needs, providing personalized solutions and support
  • Process day-to-day transactions and manage customer accounts with accuracy and efficiency
  • Nurture long-term relationships with customers, building trust and loyalty through exceptional service
  • Contribute to branch targets by identifying and fulfilling sales opportunities, promoting digital banking solutions and self-service options
  • Stay up-to-date with product knowledge and technical skills, providing expert advice and guidance to customers
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive compensation and benefits package, including internal training and development programs
  • The chance to make a real difference in the lives of our customers and communities
  • A collaborative team culture, with a focus on teamwork and mutual support
Requirements
  • Proven customer service skills, with a strong focus on building relationships and delivering exceptional service
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Strong technical skills, with experience in digital banking solutions and self-service options
  • Availability to work a flexible schedule, including evenings and weekends


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