Customer Experience Associate, Part-time
16 hours ago
Customer Experience Associate role requires building strong relationships, delivering excellent service, and uncovering customer needs in a fast-paced banking environment.
As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey. Your focus will be on:
- Taking a proactive approach to discovering customer needs and listening to understand their requests
- Processing day-to-day transactions
- Nurturing long-standing relationships
- Identifying and fulfilling simple sales opportunities
- Sharing your technical expertise and introducing customers to mobile banking applications
You will be responsible for:
- Building strong customer relationships and delivering excellent service
- Uncovering and solving customer needs
- Explaining complex concepts simply
- Demonstrating success in a target-based performance environment
- Demonstrating eagerness to learn and determination to succeed
To succeed in this role, you will need:
- Proven customer service skills through work or community involvement
- Ability to assist in a professional, friendly, and efficient manner
- Flexibility to work a varied schedule
- Comfort in simple sales situations
- Strong technical skills and ability to promote digital banking options
You can expect:
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- A competitive compensation and benefits package
- Recognition and rewards for high-performance
- A collaborative team of innovative thinkers
Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
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