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Customer Experience Representative
2 months ago
As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide outstanding service throughout the customer's journey by:
- Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
- Processing day-to-day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Key Responsibilities
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Requirements
- Proven customer service skills through work or community involvement
- Ability to assist in a professional, friendly, and efficient manner
- Availability to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options to our customers
What's in it for You?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
