Customer Experience Associate
6 days ago
Job Title: Customer Service Representative
Job Description:
This role is responsible for delivering exceptional customer experiences, providing financial services, and contributing to the overall success of our branch team.
Key Responsibilities:
- Create a positive customer experience through every interaction and contribute to ongoing improvements in customer service and advice
- Complete a range of financial transactions accurately and efficiently
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
Accountabilities:
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services, and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct
Requirements:
- High School diploma and/or 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred
About TD:
TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Colleague Development:
We're committed to providing the support our colleagues need to thrive both at work and at home, through regular development conversations, training programs, and a competitive benefits plan.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
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