Customer Experience Associate

1 week ago

Whistler, British Columbia, Canada TD Bank Full time

Job Title: Customer Service Representative

Company: TD Bank

Location: Whistler, British Columbia, Canada

Job Type: Full-time

Hours: 18.75 hours per week

Line of Business: Personal & Commercial Banking

Job Description:

Key Accountabilities:

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
  • Assist with responding and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.

Responsibilities:

  • Support the achievement of business objectives by supporting advice goals.
  • Promote products, advice, services and banking capabilities.
  • Understand and apply operating policies and procedures.
  • Contribute to business objectives for Operational Excellence.
  • Support the timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions / activities as necessary.
  • Support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
  • Be knowledgeable of and comply with Bank Code of Conduct.

Requirements:

  • High School diploma and/or equivalent.
  • 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in related field) preferred.

About TD Bank:

TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

We're committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants.

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