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Customer Experience Representative

2 months ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

Exciting Opportunity at a Leading Travel Company

Are you passionate about delivering exceptional customer experiences and making a lasting impression on travelers from around the world? As a Customer Experience Representative at Travel + Leisure Co., you will play a key role in creating memorable experiences for our guests. Your friendly demeanor and excellent service will shine as you assist guests from check-in to check-out.

Key Responsibilities:

  • Welcome guests with warmth and hospitality, ensuring a seamless and enjoyable experience
  • Assist with the check-in process, providing information on resort amenities and services
  • Handle cash and credit card transactions with accuracy and attention to detail
  • Confirm reservations and provide rate quotes, ensuring complete transparency and clarity
  • Respond to guest inquiries and concerns in a timely and professional manner

Qualifications:

  • Professional appearance and a positive attitude, reflecting the company's values and standards
  • Strong communication skills in English, with the ability to effectively interact with guests from diverse backgrounds
  • Ability to problem-solve independently, thinking critically and creatively to resolve guest issues
  • Basic math and cash handling knowledge, with a focus on accuracy and attention to detail
  • Detail-oriented and organized, with a keen eye for detail and a ability to multitask
  • Comfortable working in a fast-paced environment, with a high level of energy and enthusiasm

About Us:

At Travel + Leisure Co., we value diversity and inclusion, and we support our employees in building rewarding careers. We are committed to delivering exceptional customer experiences and creating lasting memories for our guests. If you're passionate about hospitality and customer service, we encourage you to apply and join our team of dedicated professionals.