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Customer Experience Manager

2 months ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

About Us

At Travel + Leisure Co., we're dedicated to delivering exceptional experiences for millions of travelers worldwide. Our mission is to put the world on vacation, and we're looking for talented individuals to join our team.

The Role

We're seeking a highly skilled Housekeeping Manager to lead our Housekeeping operations. As a key member of our team, you'll be responsible for managing all aspects of the Housekeeping department, including supporting audit standards, managing financial aspects, and overseeing a staff of 75 or more.

Key Responsibilities

  • Manage daily Housekeeping operations to ensure exceptional guest experiences
  • Support audit standards and maintain high-quality standards
  • Oversee financial aspects of the department, including budgeting and forecasting
  • Lead and develop a team of 75 or more staff members

Requirements

  • Strong leadership skills with the ability to coach, mentor, and develop staff
  • Ability to work under pressure and make quick decisions
  • Computer skills, including working knowledge of software and systems
  • 3-5 years of housekeeping leadership and hospitality experience

What We Offer

As a Housekeeping Manager at Travel + Leisure Co., you'll enjoy a competitive salary, starting at $65,000 - $66,000 per year, based on experience, education, skills, training, and work location. You'll also have the opportunity to work in a dynamic and inclusive environment where you can deliver excellence and have fun, celebrate together, and support one another.

Our Culture

At Travel + Leisure Co., we're committed to creating an inclusive environment where everyone feels valued and supported. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. If you're passionate about delivering exceptional experiences and leading a team, we'd love to hear from you.