Senior Customer Experience Associate

2 weeks ago

Montreal, Quebec, Canada Scotiabank Full time

Seeking a Senior Customer Experience Associate to provide exceptional service to customers in a Canadian Banking Branch, fostering strong relationships and delivering excellent customer service.

About the Role

As a Senior Customer Experience Associate, you will be the face of our branches, responsible for providing exceptional service to customers, identifying and fulfilling sales opportunities, and nurturing long-standing relationships.

  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Nurture rich, long-standing relationships with customers
  • Be a technology expert and share knowledge with customers to better manage their banking needs

Key Responsibilities:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate an eagerness to learn and determination to succeed

Requirements:

  • Strong customer service skills
  • Ability to assist in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • Strong technical skills to promote and demonstrate digital/self-service banking options
  • Previous banking experience is a strong asset

What's in it for you?

  • The opportunity to work in a forward-thinking organization with a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities
  • Recognition and rewards for high-performance
  • A competitive compensation and benefits package

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

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