Senior Change Management Professional

6 days ago

Toronto, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled Senior Change Management Professional to join our team at BMO. As a key member of our organization, you will play a critical role in supporting the development and implementation of strategic change initiatives aligned to our Treasury and Payments Solutions strategy.

Key Responsibilities
  • Change Impact Assessment
    • Act as a change agent liaison to facilitate and evaluate the impact of our initiatives, define optimal change deliverable tactics, and facilitate the acceptance of initiatives through effective change management practices.
    • Provide thought leadership through assessment of future initiative roadmaps to identify earlier awareness of impacts and opportunities to ensure successful implementation of change.
    • Help identify resourcing impacts and anticipated points of resistance, and create a plan to mitigate challenges.
    • Collaborate and partner with internal client-facing teams to effectively convey the scope of the change and thoroughly understand and assess the impact the change will have on the people, processes, and technology, as well as identify any associated risks of the change.
  • Collaborate with Initiative Owners & Partner Teams to Develop & Implement Change Strategy
    • Partner with stakeholders and support teams to provide input into change deliverable tasks and to assist with execution of required deliverables.
    • Support the development of change materials, including FAQs, job aids, process flows, and procedures to successfully meet the team's training needs both during the rollout of new initiatives as well as post-implementation, and ensure that updated versions are available in a centralized library easily accessible to the team.
    • Ensure that business as usual is maintained during the transition and the changes are effectively integrated into the business.
    • Represent client-facing internal workforce teams on project team status and change meetings, as well as part of monthly initiative review meetings.
    • Represent the interests of the client-facing internal workforce teams when working with technical resources on major improvements.
    • Develop effective relationships with Product, Sales, and other partners to support effective execution of strategic initiatives.
  • Continuous Improvement & Efficiency Opportunities
    • Identify gaps in processes, infrastructure, and controls and recommend changes to close gaps or harmonize processes.
    • Identify continuous improvement opportunities to the overall TPS Change Management practice to reflect lessons learned that provides for an improved change process for our client-facing internal workforce teams.
    Requirements
    • Typically 7+ years of relevant experience and/or certification in a related field of study or an equivalent combination of education and experience.
    • Project management experience - 6 to 8 years.
    • PROSCI certification.
    • Judgement skills - In-depth.
    • Learning agility - In-depth.
    • Stakeholder management - Expert.
    • Able to navigate challenging situations effectively.
    • Able to apply change management methodologies or approaches.
    • Able to manage change risks, including project interdependencies.
    • Able to resolve issues effectively.
    • Seasoned professional with a combination of education, experience, and industry knowledge.
    • Verbal & written communication skills - In-depth / Expert.
    • Analytical and problem-solving skills - In-depth / Expert.
    • Influence skills - In-depth / Expert.
    • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
    • Able to manage ambiguity.
    • Data-driven decision making - In-depth / Expert.
    What We Offer

We offer a competitive salary range of $84,000.00 to $156,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are committed to an inclusive, equitable, and accessible workplace, where everyone has the opportunity to grow and make an impact. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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