Call Centre Agent/Receptionist/Office Administrator
1 month ago
**Job Purpose:**
Reporting to the Centralized Programs Manager, the Centralized Programs Team (CPT) is responsible for managing patient referrals, third party requests, and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information Act and the College of Physicians and Surgeons of Alberta, Manitoba, and Ontario.
**Key Responsibilities:**
- Process and send referrals to internal and external specialists, diagnostic testing sites, and hospitals.
- Attach clinical information to referrals prior to sending.
- Notify patients of their appointments and any special instructions via telephone or mail.
- Track outstanding referrals and follow-up on pending referrals within recommended timeframes.
- Handle third party requests for patients and physicians.
- Communicate with clinic staff, physicians, and patients in a friendly and effective manner.
- Monitor and respond to inbound and outbound calls.
- Record and document management.
- Meet daily targets provided by the Centralized Programs Manager.
- Awareness of the organization's Core Purpose and Core Values and performing to these Core Values daily.
**Requirements:**
- 1-2 years in a Medical Office Assistant position.
- Experience with Med Access software is preferred.
- Exceptional customer service skills.
- Ability to handle confidential information in compliance with regulated guidelines.
- Excellent communication skills in English; other languages are an asset.
- Experience with Microsoft Excel and Word.
**Work Environment:**
- Ability to work in a fast-paced environment.
- Ability to work flexible shifts including evenings and weekends.
- Ability to sit for prolonged periods.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check.
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