Call Centre Agent/Receptionist/Office Administrator

2 weeks ago

Calgary, Alberta, Canada Medicentres Full time
Job Summary: Call Centre Agent/Receptionist/Office Administrator for Panorama Hills Medicentres Clinic. Full-time, entry-level position providing exceptional customer service to patients, staff, and physicians.

**Job Purpose:**
Reporting to the Centralized Programs Manager, the Centralized Programs Team (CPT) is responsible for managing patient referrals, third party requests, and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information Act and the College of Physicians and Surgeons of Alberta, Manitoba, and Ontario.

**Key Responsibilities:**

  • Process and send referrals to internal and external specialists, diagnostic testing sites, and hospitals.
  • Attach clinical information to referrals prior to sending.
  • Notify patients of their appointments and any special instructions via telephone or mail.
  • Track outstanding referrals and follow-up on pending referrals within recommended timeframes.
  • Handle third party requests for patients and physicians.
  • Communicate with clinic staff, physicians, and patients in a friendly and effective manner.
  • Monitor and respond to inbound and outbound calls.
  • Record and document management.
  • Meet daily targets provided by the Centralized Programs Manager.
  • Awareness of the organization's Core Purpose and Core Values and performing to these Core Values daily.


**Requirements:**

  • 1-2 years in a Medical Office Assistant position.
  • Experience with Med Access software is preferred.
  • Exceptional customer service skills.
  • Ability to handle confidential information in compliance with regulated guidelines.
  • Excellent communication skills in English; other languages are an asset.
  • Experience with Microsoft Excel and Word.


**Work Environment:**

  • Ability to work in a fast-paced environment.
  • Ability to work flexible shifts including evenings and weekends.
  • Ability to sit for prolonged periods.


We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check.

  • Office Receptionist

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Calgary, Canada.Key ResponsibilitiesProvide exceptional customer service to clients and visitors, ensuring a positive and welcoming experience.Manage incoming calls, schedule appointments, and maintain office calendars with...

  • Office Receptionist

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Calgary, Canada.Key ResponsibilitiesProvide exceptional customer service to clients and visitors, ensuring a positive and welcoming experience.Manage incoming calls, schedule appointments, and maintain office calendars with...

  • Medical Office Receptionist

    3 weeks ago

    Calgary, Alberta, Canada Dr. Saiyed Professional Corporation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Receptionist to join our team at Dr. Saiyed Professional Corporation. The successful candidate will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesGreet patients and visitors, direct...

  • Receptionist

    4 weeks ago

    Calgary, Alberta, Canada CB Canada Full time

    Receptionist Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our team at CB Canada. As a Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support.Key Responsibilities:Respond to phone calls and email inquiries in a timely and...

  • Receptionist

    4 weeks ago

    Calgary, Alberta, Canada CB Canada Full time

    Receptionist Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our team at CB Canada. As a Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support.Key Responsibilities:Respond to phone calls and email inquiries in a timely and...

  • Office Administrator

    1 month ago

    Calgary, Alberta, Canada CIC Experts Ltd Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at CIC Experts Ltd.Job Summary:The Office Receptionist will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth functioning of our office.Key...

  • Office Administrator

    1 month ago

    Calgary, Alberta, Canada CIC Experts Ltd Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at CIC Experts Ltd.Job Summary:The Office Receptionist will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth functioning of our office.Key...

  • Office Administrator

    1 month ago

    Calgary, Alberta, Canada 3D Concrete & Gravel Ltd. Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at 3D Concrete & Gravel Ltd.Key Responsibilities:Greeting and Directing: Greet visitors and direct them to the appropriate contacts or service areas.Information Provision: Provide basic information to clients and the public, including...

  • Office Administrator

    1 month ago

    Calgary, Alberta, Canada 3D Concrete & Gravel Ltd. Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at 3D Concrete & Gravel Ltd.Key Responsibilities:Greeting and Directing: Greet visitors and direct them to the appropriate contacts or service areas.Information Provision: Provide basic information to clients and the public, including...

  • Medical Office Receptionist

    4 weeks ago

    Calgary, Alberta, Canada Dr. Saiyed Professional Corporation Full time

    Job Title: Medical Office ReceptionistWe are seeking a highly organized and detail-oriented Medical Office Receptionist to join our team at Dr. Saiyed Professional Corporation.Key Responsibilities:Greet patients and visitors, and direct them to the appropriate area or contact.Manage and maintain accurate records and files, both physical and electronic.Answer...

  • Medical Office Receptionist

    4 weeks ago

    Calgary, Alberta, Canada Dr. Saiyed Professional Corporation Full time

    Job Title: Medical Office ReceptionistWe are seeking a highly organized and detail-oriented Medical Office Receptionist to join our team at Dr. Saiyed Professional Corporation.Key Responsibilities:Greet patients and visitors, and direct them to the appropriate area or contact.Manage and maintain accurate records and files, both physical and electronic.Answer...

  • Medical Office Receptionist

    3 weeks ago

    Calgary, Alberta, Canada Dr. Saiyed Professional Corporation Full time

    We are seeking a highly organized and detail-oriented Medical Office Receptionist to join our team at Dr. Saiyed Professional Corporation. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our medical staff.Key Responsibilities:Greet patients and visitors, and direct them to...

  • Office Administrator

    4 weeks ago

    Calgary, Alberta, Canada CIC Experts Ltd Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at CIC Experts Ltd.Job Summary:The Office Receptionist will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth functioning of our office.Key...

  • Office Administrator

    4 weeks ago

    Calgary, Alberta, Canada CIC Experts Ltd Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at CIC Experts Ltd.Job Summary:The Office Receptionist will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth functioning of our office.Key...

  • Receptionist

    3 weeks ago

    Calgary, Alberta, Canada ROOTS CITIZENSHIP & IMMIGRATION CONSULTANCY INC Full time

    Job Title: ReceptionistWe are seeking a highly organized and detail-oriented Receptionist to join our team at ROOTS CITIZENSHIP & IMMIGRATION CONSULTANCY INC.Job Summary:The Receptionist will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth functioning of our...

  • Receptionist

    4 weeks ago

    Calgary, Alberta, Canada ROOTS CITIZENSHIP & IMMIGRATION CONSULTANCY INC Full time

    Job Title: ReceptionistWe are seeking a highly organized and detail-oriented Receptionist to join our team at ROOTS CITIZENSHIP & IMMIGRATION CONSULTANCY INC.Job Summary:The Receptionist will be responsible for providing exceptional customer service, managing front desk operations, and performing administrative tasks to support the smooth functioning of our...

  • Office Administrator

    1 month ago

    Calgary, Alberta, Canada redstone cribbing corp Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at Redstone Cribbing Corp.Key Responsibilities:Customer Service: Provide exceptional customer service to clients and the public, responding to inquiries and resolving issues in a timely and professional manner.Administrative Support:...

  • Office Administrator

    1 month ago

    Calgary, Alberta, Canada redstone cribbing corp Full time

    Job Title: Office ReceptionistWe are seeking a highly organized and detail-oriented Office Receptionist to join our team at Redstone Cribbing Corp.Key Responsibilities:Customer Service: Provide exceptional customer service to clients and the public, responding to inquiries and resolving issues in a timely and professional manner.Administrative Support:...

  • Receptionist

    4 weeks ago

    Calgary, Alberta, Canada Equation Staffing Solutions Full time

    Receptionist Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our client's team in downtown Calgary. As a valued member of our professional team, you will be responsible for providing exceptional customer service and administrative support.Key Responsibilities:Answering and Transferring Calls: Respond to incoming...

  • Receptionist

    4 weeks ago

    Calgary, Alberta, Canada Equation Staffing Solutions Full time

    Receptionist Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our client's team in downtown Calgary. As a valued member of our professional team, you will be responsible for providing exceptional customer service and administrative support.Key Responsibilities:Answering and Transferring Calls: Respond to incoming...