Employee Relations Specialist
7 days ago
About the Role:
We are seeking an experienced Employee Relations Specialist to join our team at Sephora Canada. As an Employee Relations Specialist, you will play a key role in leading investigations for the assigned regional market and providing support on key initiatives linked to the employee experience.
Key Responsibilities:
- Ensure employee relations issues are addressed in accordance with employment laws and Sephora's core values to drive engagement and protect our brand.
- Explore and resolve complex or sensitive employee complaints, issues, and concerns with cross-functional partnerships and retail business leaders.
- Develop, communicate, and implement effective management practices and employee relations programs, policies, and procedures.
- Use data to identify trends and develop proactive strategies to foster positive employee relations.
- Re-imagine and define how we address performance concerns and terminations by looking at principles, people, and processes.
- Provide advice and guidance to leaders and managers on a broad range of serious/complex ER issues (e.g. performance management, attendance management, policy interpretation).
- Enhance overall culture and drive proactive employee relations and engagement, including in-person visits, climate surveys, and listening sessions.
Requirements:
- You have progressive HR/ER experience preferably in the retail industry, with a minimum 2-3 years of direct ER experience in a high-growth environment.
- You have a Bachelor's Degree and a Human Resources certification such as a CHRP/CPHR is preferred.
- You relish in working collaboratively in a fast-paced environment with a willingness to coach, counsel and build strong partnerships.
- You have working knowledge of employment law, compliance, employee relations with the ability to handle sensitive and confidential information.
- You have prior experience balancing multiple challenging cases; experience with ER case management systems would be considered helpful.
- You have exceptional issue resolution skills which you maneuver through ambiguity, adapting to changing priorities with excellent judgement while supporting employee investigations, ensuring internal/external compliance requirements are met.
- You've mastered critical thinking and can anticipate issues before they arise, suggesting solutions to cross-functional teams and partners.
- You're technically savvy and computer proficient you have a keen eye for reviewing and interpreting data reports in Excel.
- Great at expressing yourself clearly and with integrity - fluently bilingual in both English and French (written and spoken).
- You're game for travel - up to 25% travel required to stores in your region.
- Must have a valid drivers license and access to a car.
Why You'll Love Working Here:
- You'll be part of a unique culture and family of passionate and inspiring individuals.
- You'll work alongside the best talent in the industry people you'll be proud to work with.
- You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
- Benefits you can mix and match, depending on your needs.
- Employee Assistance Program services for those times you need extra support.
- Access to our Well- program to support your mental, financial, physical, and social well-being
- Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
- And of course, there's our incredible swag free product gifts throughout the year and tons of discounts with our brand partners.
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