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Administrative Coordinator II, Medical

2 months ago

Toronto, Ontario, Canada University Health Network Full time
Job Summary

We are seeking an experienced Administrative Coordinator II, Medical to join our team at the University Health Network. This role requires a high level of organizational skills, attention to detail, and excellent communication skills.

Key Responsibilities
  • Coordinate and manage patient-related tasks, including booking appointments, entering lab tests, and scheduling imaging and other tests/procedures.
  • Notify patients and referring physicians of appointment details and test results.
  • Review and triage internal and external referrals, providing referral outcomes and appointment details to patients and/or referring physicians.
  • Manage multiple phone lines, collect messages, and follow up on necessary actions in a timely manner.
  • Rebook clinic appointments as needed and provide administrative support to physicians as required.
Requirements
  • Grade XII or recognized equivalent.
  • Two to three years of related medical administrative support experience.
  • Proficiency in computer/word-processing, database, and spreadsheet software, with experience in a Microsoft Office environment.
  • Previous experience using EPIC (Electronic Patient Record) and PHS (Pathways Healthcare Scheduling) or other electronic systems is an asset.
  • Excellent organizational, time management, and prioritization skills.
  • Good verbal and written communication skills.
  • Good interpersonal and customer service skills.
  • Able to work in a team environment and collaborate with others to deliver high-quality patient care.
  • Able to maintain patient confidentiality and use good judgment in assessing difficult situations.
  • Completion of a medical terminology course or a recognized post-secondary general or medical office administration program at the diploma level or equivalent is an asset.
What We Offer
  • A competitive offer package.
  • A government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP).
  • A flexible work environment.
  • Opportunities for development and promotions within a large organization.
  • Additional perks, including corporate discounts and on-site gyms.