IT Support Specialist

2 weeks ago

Whitby, Canada 360insights Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at 360insights. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing top-notch technical support to our employees.

Key Responsibilities
  • Triage and Resolve Technical Issues: Utilize your technical expertise to troubleshoot and resolve technical issues related to common infrastructure and network, ensuring timely resolution within SLA response times.
  • System Administration: Perform day-to-day system administration functions, including system provisioning, maintenance, and decommissioning laptops, to ensure the integrity and security of our technology infrastructure.
  • Technical Support: Provide exceptional technical support to internal employees, troubleshooting technical issues and ensuring seamless access to corporate applications.
  • Hardware and Software Standardization: Standardize hardware and software across departments, ensuring consistency and efficiency in our technology operations.
  • Research and Implementation: Research and implement new corporate applications and solutions, staying up-to-date with the latest technologies and trends.
  • Documentation and Knowledge Sharing: Create and maintain accurate documentation, including FAQ guides, to ensure knowledge sharing and consistency across the team.
Requirements
  • Exceptional Technical Skills: Proven expertise in troubleshooting and resolving technical issues related to common infrastructure and network.
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Customer-Focused Approach: A customer-first mentality, with a deep understanding of customer service principles and a proven ability to provide exceptional support.
  • Team Player: Proven ability to work effectively as a member of a team, with strong organizational and follow-up skills.
  • Continuous Learning: A commitment to ongoing learning and professional development, staying up-to-date with the latest technologies and trends.
About 360insights

At 360insights, we are a fast-paced global technology company innovating and leading in the channel incentives and insights industry. We take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients.

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