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IT Support Specialist

2 months ago

Whitby, Canada 360insights Full time
About the Role

We are seeking a highly skilled IT Specialist to join our team at 360insights. As an IT Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our employees.

Key Responsibilities
  • Triage and resolve helpdesk tickets using JIRA
  • Train user base on corporate applications
  • Day-to-day system administration functions, including system provisioning, maintenance, and decommissioning laptops
  • Provide technical support to internal employees and troubleshoot technical issues related to common infrastructure and network, within SLA response time
  • Improve all service deliveries that capitalize on efficiencies, including installation standards and configurations
  • Follow onboarding process for new hires and terminations
  • Standardize on hardware and software across departments
  • Provide technical support services for all departments
  • Research and implement new corporate applications and solutions
  • Maintain integrity and security of Entra ID and all user access privileges
  • Create FAQ documentation for commonly asked questions
  • Maintain Entra ID information for all employees as directed by HR
  • Maintain physical security ensuring employee safety
  • Support and assist all remote employees
Requirements
  • Exceptional customer relationship and negotiation skills
  • Proven excellent communication skills – written and verbal
  • A customer-first mentality and deep understanding of customer service
  • Proven ability to work as an effective member of a team
  • Proven organizational and follow-up skills (including prioritization)
  • Strong active listening skills
  • Ability to work independently, with minimal supervision
  • Demonstrated ability to provide valuable feedback and solution options based on that feedback