IT Support Specialist
2 days ago
We are seeking a highly skilled IT Specialist to join our team at 360insights. As an IT Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our employees.
Key Responsibilities- Triage and resolve helpdesk tickets using JIRA
- Train user base on corporate applications
- Day-to-day system administration functions, including system provisioning, maintenance, and decommissioning laptops
- Provide technical support to internal employees and troubleshoot technical issues related to common infrastructure and network, within SLA response time
- Improve all service deliveries that capitalize on efficiencies, including installation standards and configurations
- Follow onboarding process for new hires and terminations
- Standardize on hardware and software across departments
- Provide technical support services for all departments
- Research and implement new corporate applications and solutions
- Maintain integrity and security of Entra ID and all user access privileges
- Create FAQ documentation for commonly asked questions
- Maintain Entra ID information for all employees as directed by HR
- Maintain physical security ensuring employee safety
- Support and assist all remote employees
- Exceptional customer relationship and negotiation skills
- Proven excellent communication skills – written and verbal
- A customer-first mentality and deep understanding of customer service
- Proven ability to work as an effective member of a team
- Proven organizational and follow-up skills (including prioritization)
- Strong active listening skills
- Ability to work independently, with minimal supervision
- Demonstrated ability to provide valuable feedback and solution options based on that feedback
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IT Support Specialist
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Whitby, Canada 360insights Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at 360insights. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing top-notch technical support to our employees.Key ResponsibilitiesTriage and Resolve Technical Issues: Utilize your...
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IT Support Specialist
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Whitby, Canada 360insights Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at 360insights. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing top-notch technical support to our employees.Key ResponsibilitiesTriage and Resolve Technical Issues: Utilize your...
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IT Support Specialist
1 week ago
Whitby, Canada 360insights Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at 360insights. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing top-notch technical support to our employees.Key ResponsibilitiesTriage and Resolve Technical Issues: Utilize your...
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IT Support Specialist
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Whitby, Canada 360insights Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at 360insights. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing top-notch technical support to our employees.Key ResponsibilitiesTriage and Resolve Technical Issues: Utilize your...
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IT Support Specialist
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Whitby, Canada 360insights Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at 360insights. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing top-notch technical support to our employees.Key ResponsibilitiesTriage and Resolve Technical Issues: Utilize your...
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