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People Services Advisor

1 month ago

Toronto Ontario, Ontario, Canada Sports Interaction Full time

About the Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We’re home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.


Our established Global People Services and Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Our aim will be to develop efficient and simple people processes, systems, and to maximize our technology.


About the Role

Collaborating within our dynamic People Services and Operations team and engaging with the broader HR function, your role will involve adeptly assisting the business and our employees by ensuring the prompt and accurate execution of first-line transactional People tasks.


Responsibilities

  • Local HR Practices: Ensure compliance with local HR practices, regulations, and standards in the country you operate.
  • Tier 2 Service Delivery: Execute specialized, process-driven services within Tier 2, handling complex queries and providing accurate people services.
  • Collaboration with Teams: Work closely with wider PS&O, local EUS, Workplace, and Payroll teams to ensure smooth and efficient service delivery.
  • Standardization and Integration: Partner with the Operations Manager to standardize local processes and support their integration into the global Service Delivery Model.
  • Guidance on Global Projects: Provide insights, guidance, and feedback for global projects to ensure they meet local needs and are effectively implemented.
  • Process Improvement: Identify opportunities for process improvements and contribute to continuous improvement initiatives within People Services.
  • Compliance and Documentation: Maintain accurate and up-to-date records, ensuring strict adherence to People policies, procedures, and compliance standards.
  • Employee Lifecycle Management: Support and enhance the employee lifecycle by delivering exceptional service from onboarding to offboarding.
  • Data Management: Utilize HR systems and data analytics to manage employee information, generate reports, and inform decision-making.
  • Training and Development: Provide training and support to employees and managers on HR processes, policies, and self-service tools.
  • Employee Relations: Address and resolve employee relations issues, escalating complex cases to appropriate stakeholders when necessary.
  • Policy Implementation: Ensure the implementation and adherence to global and local HR policies and practices.
  • Service Level Agreements (SLAs): Meet or exceed service level expectations by delivering timely and high-quality HR Services.
  • Stakeholder Communication: Act as a point of contact for employees and managers, providing clear and effective communication regarding HR services and processes.
  • HRIS Support: Assist with HR Information Systems (HRIS), User Acceptance Testing (UAT), and Service Rehearsal Testing (SRT) activities.


Required Skills

  • HR Knowledge: Functional knowledge of HR employee lifecycle and local HR regulations.
  • Service Delivery Experience: At least 3-5 years of experience in HR Operations, HR Shared Services.
  • Technical Proficiency: Experience with workflow and case management systems.
  • Communication Skills: Excellent verbal and written communication skills.
  • Team Collaboration: Ability to work collaboratively with a proactive team and manage tasks independently.


Preferred Skills

  • Customer-Centric Approach: Deliver exceptional customer service with a focus on efficiency and satisfaction.
  • Problem Solving: Proactively search for information to resolve complex queries and provide accurate guidance.
  • Adaptability: Flexibility to adapt to changing processes and technologies.
  • Continuous Improvement: Commitment to identifying areas for improvement and contributing to the enhancement of service delivery.
  • Cultural Sensitivity: Respect for and understanding of diverse cultural backgrounds and practices.


Equal Opportunity Statement

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.


We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.


Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.