Settlement Services Advisor

3 weeks ago

Old Toronto, Ontario, Canada COSTI Immigrant Services Full time
Career Opportunity at COSTI Immigrant Services

Position Overview: This is a full-time union role requiring 35 hours of on-site work each week.

Join a vibrant organization as a Settlement Services Advisor dedicated to supporting refugees and newcomers.

Key Responsibilities:
  • Conducts comprehensive intake assessments to identify client needs, challenges, and strengths, focusing on refugees and newcomers from the Middle East.
  • Utilizes a Case Management approach to provide clients with essential information, referrals, documentation assistance, crisis intervention, and supportive counseling.
  • Facilitates both individual and group orientation sessions covering various settlement-related topics.
  • Offers ongoing information and supportive counseling, crisis intervention, and follow-up services to clients.
  • Connects clients with community and social service organizations for additional support.
  • Promotes and advocates for the agency's programs and services.
  • Collaborates with government entities, community organizations, educational institutions, and volunteers to enhance client services.
  • Maintains accurate administrative records of services provided, prepares necessary reports, and inputs data into COSTI's databases.
  • Performs additional duties as required.
Qualifications:
  • Diploma in Social Service Work or equivalent with relevant practical experience.
  • At least one year of experience in providing settlement counseling.
  • Experience in assisting clients with identifying their long-term and short-term goals and developing comprehensive settlement plans.
  • Proficient in conducting needs assessments addressing various issues such as immigration, basic needs, employment, crisis intervention, and education.
  • Skilled in organizing and leading orientation sessions and support groups on health, financial, safety, housing, and citizenship topics.
  • Experience working with individuals from the Middle East is essential.
  • Thorough understanding of the settlement challenges faced by refugee claimants and new immigrants.
  • Empathetic to the needs of newcomers and knowledgeable about the socio-economic trends affecting immigrants.
  • Experience in completing immigration and government application forms.
  • Demonstrated ability to organize and facilitate orientation sessions effectively.
  • Fluency in Arabic, Dari, or Farsi is required.
  • Experience with virtual communication platforms such as Zoom and Google Meet.
  • Strong customer service skills and the ability to engage with community organizations.
  • Proven experience in various outreach methods.
  • Ability to manage a heavy caseload and meet deadlines under pressure.
  • Proficient in using iCARE database, Internet, Email, and MS Office in a Windows environment.
  • Exceptional organizational skills with the ability to prioritize tasks independently.
  • Good written and verbal communication skills in English are mandatory.
  • Must be fully vaccinated or exempt from vaccination on human rights grounds.
Additional Information:

COSTI values diversity and encourages applications from individuals reflecting the community's diversity. The organization is committed to fair and accessible employment practices and will accommodate individuals with disabilities during the recruitment process.

At COSTI, we believe in providing opportunities for success, contributing to a strong and prosperous community.

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