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Claims Specialist, Auto

3 months ago

Old Toronto Ontario, CA Intact Financial Corporation Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

We’re looking for a Claims Specialist, Auto to join our growing team

As a Claims Specialist, you will be responsible for providing technical expertise to a team of claims professionals. You will be accountable for applying expert knowledge on the most complex claims and for supporting the management team throughout various tasks.

Working within our hybrid model, this opportunity can be in either of the following Ontario office locations: Toronto, Mississauga or Ottawa.

What you’ll do here:

  • Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation and reserve establishment for complex personal and commercial auto claims.
  • Manage highly sensitive/complex escalations and complaints (e.g., higher level of complaints, executive complaints, media exposure, regulatory involvement).
  • Provide ongoing coaching advice and guidance to various key stakeholders.
  • Participate or lead large projects or processes improvement with limited oversight from manager.
  • Facilitate integration of new processes within current operations.
  • Recommend changes to documentation (business processes, user guides, and procedures) to gain efficiency.
  • Review and audit claims auto files to be compliant with established guidelines and processes.
  • Assist management/provides backup support depending on business needs.

What you bring to the table:

  • Strong technical skills in automobile claims and experience in dealing with legal and regulatory policy interpretation and implementation
  • Minimum 8 years of Auto Claims experience
  • Proven ability to influence, advise and coach others to deliver results
  • Strong communication and customer service skills
  • Effective coordination and negotiation skills
  • Workforce management and experience in a contact center environment would be an asset
  • University degree or any combination of training and experience deemed relevant for the role

This role is eligible for employee referral bonus.

Ce que nous offrons

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :

  • Un régime complet d’avantages financiers qui reconnaît vos succès
  • Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50% des actions nettes achetées
  • Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
  • Des aménagements de travail flexibles
  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
  • Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
  • Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

Égalité d'accès à l'emploi

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

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