Claims Specialist

4 months ago

Toronto, Canada AXA Full time

**Claims Specialist - Commercial Auto**

Toronto, OntarioOur Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.- As a Toronto-based Commercial Auto Claims Specialist, you will play a critical role in AXA XL's claims for the Commercial Auto team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.Responsibilities include:
- Handle moderate to complex commercial auto physical damage claims, third-party property damage, third-party bodily injury claims, accident benefit and loss transfer claims, and working with Long-Haul Trucking and Cargo, Fleet and Non-Owned Auto policies.
- Assessing coverage and preparing relevant correspondence to communicate to brokers and insureds when applicable.
- Providing instructions and hold accountable independent adjusters and TPA’s as required.
- Evaluate liability exposure along with salvage and subrogation potential.
- Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary in accordance with best practices guidelines
- Coordinating and managing communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
- Consulting with Claims Management, as warranted, on Large Losses and ensuring all steps are taken to achieve the best outcome.
- Identifying, monitoring and reporting on emerging trends in the insurance industry and legislative changes.

We’re looking for someone who has these abilities and skills:
Qualifications:

- Moderate experience in handling Long-Haul Trucking and Commercial Auto Physical Damage (APD) claims, Accident Benefits and Loss Transfer claims.
- Thorough knowledge of Statutory Automobile Policies across all Canadian jurisdictions.
- Bachelor’s degree or comparable degree.
- Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
- Superior customer service oriented.
- Effective written and verbal communication skills.
- Well-organized; ability to effectively prioritize and juggle multiple responsibilities.
- Very collaborative and works well in a team environment.

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**Inclusion & Diversity**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. _It’s_ about helping one another — and our business — to move forward and succeed._
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter

**Sustainability**

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilienc

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