Senior Claims Specialist

4 weeks ago


Toronto, Ontario, Canada AXA Group Full time

Seeking a Senior Claims Specialist to drive claims resolution and customer service excellence in our Toronto office.

This role will play a critical part in AXA XL's claims team, working closely with underwriting teams to achieve the best possible outcomes for clients.

Key Responsibilities:

  • Assess coverage and communicate with brokers and insured parties as needed.
  • Provide direction to independent adjusters in investigating claims.
  • Evaluate and negotiate timely resolutions on assigned claims across multiple jurisdictions.
  • Partner with internal and external counsel to develop effective litigation strategies.
  • Coordinate communication with stakeholders to ensure exceptional customer service.
  • Consult with Claims management and Claims Legal on large losses to achieve the best outcome.
  • Maintain accurate file notes, prepare internal reporting, and manage electronic file diaries.
  • Identify and report on emerging trends in the insurance industry and legislative changes.

Requirements:

  • Extensive experience in Bodily Injury/Casualty and Litigation claims handling.
  • Background in managing Commercial General Liability (CGL) and Auto Bodily Injury claims.
  • Bachelor's degree or comparable degree.
  • Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
  • Excellent customer service and communication skills.
  • Proven ability to prioritize and manage multiple responsibilities.
  • Collaborative team player with proficiency in Microsoft Office applications.

About AXA XL:

AXA XL is a leading provider of P&C and specialty risk solutions, committed to protecting what matters most for our clients and communities. Our sustainability strategy focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Values:

  • Resilient ecosystems
  • Addressing climate change
  • Integrating ESG considerations
  • AXA Hearts in Action: volunteering and charitable giving programs


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