Unit Claims Manager

5 months ago

Toronto, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a **Unit Claims Manager, Auto** to join our growing team

As a Unit Manager, you will be responsible for providing leadership and technical expertise to a team of claims professionals. You and your team will be accountable for providing quality service, completing work processes effectively and efficiently, and continuously identifying areas of improvement.

Working within our hybrid model, this opportunity can be in either Toronto or Mississauga, Ontario office locations.

**What you’ll do here**:

- Provide leadership and manage team operations to achieve Intact’s key business goals
- Select, lead, mentor, manage performance and develop staff
- Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation and reserve establishment for claims
- Resolve complex claims related issues and/or escalated problems
- Identify and recommend changes to policies and/or processes to improve business results and maintain competitiveness
- Participate in budget making; and recruitment and hiring of your team

**What you bring to the table**:

- Strong technical skills in automobile claims and experience in dealing with legal and regulatory policy interpretation and implementation
- Minimum 3 years of Auto Claims experience
- Proven leadership skills including ability to motivate and coach staff to deliver results
- Strong communication and customer service skills
- Ongoing commitment to self-development
- Workforce management and experience in a contact center environment would be an asset
- Bilingual English and French is considered an asset
- Degree or any combination of training and experience deemed relevant for the role.

Posting expires May 13th at 11:59pm EST

Hybrid

Claims

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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