Senior Claims Specialist

2 months ago


Toronto, Ontario, Canada AXA Group Full time
Senior Claims Specialist

AXA XL is seeking a highly skilled Senior Claims Specialist to join our Casualty Claims team in Toronto, Ontario. As a key member of our team, you will play a critical role in resolving and settling claims proactively, ensuring the best possible outcomes for our clients and AXA XL.

Key Responsibilities:
  • Assess coverage and prepare relevant correspondence to communicate with brokers and insured parties.
  • Provide directions to independent adjusters in investigating claims.
  • Evaluate and negotiate timely resolutions on assigned claims across multiple jurisdictions.
  • Partner with internal and external counsel in setting and pursuing effective litigation strategies for claims in litigation.
  • Coordinate and manage communication with internal and external stakeholders to ensure exceptional customer service.
  • Consult with Claims management and Claims Legal on Large Losses, ensuring all steps are taken to achieve the best outcome.
  • Maintain accurate file notes, prepare internal reporting, and ensure timely reserving, payments, and electronic file diary management.
  • Identify, monitor, and report on emerging trends in the insurance industry and legislative changes.
Requirements:
  • Extensive experience in Bodily Injury/Casualty and Litigation claims handling.
  • Experience with managing Commercial General Liability (CGL) and Auto Bodily Injury claims.
  • Bachelor's degree or comparable degree.
  • Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
  • Superior customer service orientation.
  • Excellent written and verbal communication skills.
  • Well-organized, with the ability to effectively prioritize and juggle multiple responsibilities.
  • Collaborative and works well in a team environment.
  • Proficiency in Microsoft Office applications.
About AXA XL:

AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

We partner with those who move the world forward, using an innovative and flexible approach to risk solutions. Our commitment to inclusion and diversity drives our success, and we strive to create an environment that fosters collaboration, customer service, and colleague development.



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