IT Coordinator
1 month ago
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact with our Technology – Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT support services, enabling team members to work efficiently and effectively. This opportunity is for a 14 - 16 month term.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities
- Provide deskside support to team members both locally and remotely across Canada
- Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
- Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
- Implement and maintain equipment standards, policies and support processes
- Install software and deploy hardware as required
- Perform data recovery operations
- Utilize ServiceNow ticketing and Knowledge Base systems
- Be able to work independently and as a member of a larger Technology team
- Deliver one on one and group training, both in person and remotely
- Flexibility to work overtime, as necessary
- Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
- Maintain flexibility to travel regionally
Skills and Experience
- Technologically savvy with a strong ability to learn applications and systems quickly
- Relevant IT experience is considered an asset
- Customer service experience
- An understanding of the following is considered an asset:
- Active Directory
- Networking concepts
- Installing and troubleshooting print devices
- Imaging hardware
- Backup systems
- AV Equipment
- PowerShell
- Knowledge of the following Microsoft based Operating Systems and software is considered an asset:
- Windows 10
- Office 365
- Teams
- OneDrive
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